E2E Quality Lead

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris Consulting is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

Job Description:

Join our team and take a leading role in defining and driving the end-to-end quality strategy for connected coffee machines and their digital ecosystem. You will ensure alignment and consistency across multiple teams and partners, covering machine connectivity, digital capabilities, AWS IoT–based cloud services, mobile applications, and collaboration with customer service and support processes within the connectivity domain.

Your Missions:

• Define and own the end-to-end (E2E) quality and testing strategy across the ecosystem.
• Establish and document E2E testing scope, test quality KPIs, and quality expectations, ensuring alignment with business and technical goals.
• Clarify quality ownership between digital teams, Machine R&D teams, and external partners.
• Coordinate the overall E2E testing scope across teams and partners.
• Review and consolidate test strategies and reports into a single E2E quality view.
• Identify and address gaps between component-level testing and real end-to-end behaviour.
• Lead E2E testing involving physical coffee machines, performing hands-on testing as needed.
• Define pragmatic testing approaches, combining manual, scenario-based, and lab testing.
• Drive a realistic roadmap towards increased automation, considering hardware limitations.
• Coordinate the availability, allocation, and usage of coffee machines required for E2E testing across labs.
• Contribute from early phases of new machine and platform development, focusing on testability, customer support, and maintainability.
• Support change management and release decisions with E2E quality and risk assessments.
• Ensure compliance and IT security considerations are integrated into E2E quality practices.
• Collaborate closely with customer service and support teams, using field issues and customer feedback to improve E2E test scenarios and digital quality.
• Contribute to improving digital support content, including generative AI tools, based on customer feedback.
• Define and track test and quality KPIs, such as FOTA success rate, pairing success rate, pairing time, connectivity stability indicators, and E2E defect escape rate after release.

Your Profile:

• Experience in end-to-end quality and testing for complex, distributed systems.
• Experience with connected devices, IoT, or hardware-dependent products.
• Experience with hands-on testing of physical devices.
• Experience with generative AI tools.
• Master’s degree in engineering, computer science, or a related field.
• English fluent. Additional languages are a plus.
• You demonstrate strong coordination, documentation, and stakeholder management skills.
• You demonstrate a structured mindset and the ability to bring clarity and alignment in fragmented environments.
• You demonstrate strong communication skills.
• Open to hybrid work on Milan or Turin once at week

What we offer:

• An international community bringing together 110+ different nationalities.
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibility.
• A robust training system with our internal Academy and 250+ available modules.
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.).
• At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.