Descrizione dell'offerta
Google Workspace Administrator & IT Support Specialist
Support Duration: From 18th May to 5th June 2026
Responsibilities
- Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications
- Install, configure, maintain, and troubleshoot desktop systems, software, and hardware components
- Handle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications
- Coordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations
- Manage EUC (End User Computing) operations including IMAC activities and device lifecycle management
- Perform laptop and desktop imaging, OS deployment, patching, and software installations
- Install, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems
- Provide VIP/Executive support with high-priority incident handling and quick resolution
- Manage AV and conference room technologies including meeting room setup and troubleshooting
- Support Active Directory, user account management, access permissions, and authentication issues
- Troubleshoot network connectivity issues including LAN, Wi‑Fi, VPN, DHCP, and DNS
- Coordinate with backend infrastructure, server, and application teams for issue resolution
- Provide Hands & Feet support for Network, Server, Storage, and Data Center environments
- Perform server mounting, rack, and stack activities, cable management, device reboot, and console connectivity
- Support shared/network printers and enterprise compliance software installation and troubleshooting
- Maintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions
- Support after‑hours activities, meetings, migrations, and critical business events when required
- Ensure SLA compliance and maintain strong communication with users, vendors, and stakeholders
Desired Skills
- Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network)
- Experience with server hardware, rack labelling, cabling, and physical infrastructure support
- Knowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools
- Experience with ServiceNow ticketing and ITIL‑based support environments
- Ability to coordinate with vendors and backend teams for enterprise‑level incident management
Additional Requirements
- The backfill role requires onsite presence when the primary engineer is on leave or vacation; advance notice will be provided whenever presence is required
- This is a long‑term contract position
Seniority Level
- Associate
Employment Type
- Contract
Job Function
- Information Technology
- IT Services and IT Consulting