Engagement and External Relations Officer - ENREL Unit

Would you be interested in joining the European Food Safety Authority (EFSA) as an interim via Randstad Italia? If you have a good proficiency in English and previous experience in international relations roles within international organisations this could be your chance to work in a multicultural and dynamic environment.

We are looking for an Engagement and External Relations Officer to work in the Engagement and External Relations Unit.

EFSA is committed to supporting the careers of people with visible and invisible disabilities that are encouraged to apply to Randstad open positions to be deployed at EFSA. The purpose of EFSA is to be globally accessible to any person regardless of their age, gender, culture, or ability, to foster the greatest degree of independence.

Responsibilities:

• Provide administrative and logistical support to the Community Management Team;
• Organize and facilitate meetings and workshops, including agenda setting, preparation of presentation, and reporting;
• Coordinate internal communication campaigns and maintain the internal microsite using tools like SharePoint, Canva, and Power BI;
• Support the delivery of training sessions on Community Management;
• Design, run, and analyze satisfaction surveys;
• Manage the corporate mailbox and archive documentation;
• Maintain and update contact records in EFSA’s CRM system (Salesforce);
• Operate EFSA’s “Ask a Question” service, ensuring timely and accurate responses;
• Collaborate with internal experts to address queries;
• Monitor and report on service performance;
• Serve as the main contact for EFSA’s registered stakeholders;
• Respond to stakeholder queries, manage communications, and compile newsletters;
• Support the planning and execution of stakeholder engagement activities (e.g., events, webinars).

Requirements:

• Excellent knowledge of English (at least C1 level);
• Experience in and knowledge of European institutions and Agencies, external relations and communications;
• At least 1 year of relevant working experience in Customer Relationship Management (CRM), Stakeholder Engagement, Strategic Engagement;
• Excellent drafting skills (English), coordination and internal and external communication skills, analytical skills;
• Behavioural competencies: team player - working with others; analysis and problem solving; drive for results; political savvy and strategic agility; multi-tasking.

Starting date: 01/09/2025

Assignment: initial contract of 3 months, with possibility of extension. Expected duration of assignment 12 months

Salary: approx. €3702 per month before taxes

Work modalities: office work is required on at least 2 days per week. Remote work is possible within 2 hours from EFSA's premises in Parma, Italy, for the remaining days

Please provide an English Europass template CV