English/Italian Customer Support Agent (W/ Relocation Package)

Are you a highly motivated, multilingual individual with a passion for customer service? Seize the opportunity to join a global team in the historical and vibrant city of

Athens, Greece !

We are seeking a dedicated

Italian and English-Speaking Customer Support Agent

to represent world-leading brands across diverse, fast-paced industries including

Tech, Travel, Automotive, and Social Media .

Your Role and Responsibilities:

Multilingual Expertise:

Serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support via phone, email, and chat.

Problem Solver:

Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms.

Brand Advocate:

Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients.

Documentation:

Accurately record customer interactions and solutions using our CRM and internal systems.

What We Offer: A Stress-Free Start & Comprehensive Benefits We understand that moving to a new country can be challenging, which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.

Flight Ticket Covered:

We reimburse or cover your one-way flight ticket to Athens.

Two-Week Hotel Stay:

Complimentary hotel accommodation for your first two weeks in Greece upon arrival.

Full Administrative Support:

We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration, ensuring you are legally employed under a Greek contract from day one.

Competitive Salary:

Receive a competitive base salary (often around 1200 - 1500 gross per month for multilingual roles) plus a monthly performance-based bonus.

14 Salaries Per Year:

Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer).

Health Coverage:

Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company.

The Greece Advantage An Exceptional European Lifestyle:

Cost of Living:

While prices are rising, Athens generally offers a significantly

more affordable

cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam. Your salary goes further, allowing for a higher quality of life.

The Weather:

Experience

300+ days of sunshine

per year. Say goodbye to the grey!

Mediterranean Culture:

Enjoy a relaxed, outdoor-focused lifestyle, rich historical sites, world-class cuisine, and easy, affordable access to the

Greek Islands

for weekend travel.

Work-Life Balance:

Greece promotes a healthy work-life balance, allowing you plenty of time to explore the city and its surrounding beauty.

Language Skills:

Italian:

C1/C2 level (fluent/native-level written and verbal communication).

English:

B2 level or higher (working proficiency, written and verbal communication).

Citizenship:

Valid

EU Citizenship

(required for smooth employment).

Soft Skills:

Strong communication, empathy, a customer-first mindset, and effective problem-solving abilities.

Experience:

Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided.

English/Italian Customer Support Agent (w/ Relocation package) Rome, Metropolitan City of Rome Capital, Italy

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