Enterprise IT Service Specialist

Require Experience and Education :

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field
• Experience in IT field, Enterprise IT governance, Information Governance, Business Continuity, and Data Protection
• Experience in developing technology roadmaps, accounting for rapidly evolving solutions
• Possession of the following skills (Reference: Skills for the Information Age version 9 (SFIA 9
• Requirements definition and management (REQM)
• Service level management (SLMO)
• Service catalogue management (SCMG)
• Solution architecture (ARCH)
• Availability management (AVMT)
• Business process improvement (BPRE)
• Capacity management (CPMG)
• Financial analysis (FIAN)

Experience on the requirements above can be supported with:

• Proven experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL)
• 5+ years of relevant professional experience in the IT field
• Proven experience in business process management and improvement
• Previous experience in international, multicultural work environments is a plus

Role :

• Support and contribute to the development and/or updating of IT directives and policies in compliance with organizational needs
• Support and contribute to the development of solution architectures to ensure efficient and reliable IT services
• Support the definition of service availability and capacity to meet organizational goals
• Improve business processes to enhance IT service delivery
• Align service design with enterprise IT strategy and organizational objectives
• Support the development of standards, procedures, and guidelines for implementing data protection and business continuity
• Analyze business processes; identify alternative solutions, assess feasibility, and recommend improvements
• Support business impact analysis and risk assessments, identifying potential threats and assessing their impact
• Assist in defining the business processes and information requirements to support the organization
• Support the development of the service catalogue and identification of service lifecycle needs
• Provide support to various IT and service-related activities as directed by the IT leadership
• Carry out other unspecified duties as directed from the supervisor