Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This position requires 100% in-office attendance at our main facilities in Lisbon.

Telecommuting, remote setups, or hybrid schedules are completely unavailable under any circumstances. All hired candidates must be prepared to work fully on-premises from our Lisbon office. Role Overview & Welcome

Are you fluent in Italian and looking to begin an exciting professional journey in one of Europe's most vibrant, sun-drenched capital cities? We are seeking enthusiastic, people-oriented individuals to join our high-energy, multicultural team operating right here in Lisbon! Primary Daily Duties

As an Italian Customer Support Agent, you will serve as a frontline representative for our brand, delivering exceptional assistance to our Italian-speaking client base. Your key daily tasks will include: Multichannel Communication:

Resolving customer inquiries with care and efficiency across incoming phone calls, email messages, and real-time live chat. Troubleshooting & Support:

Pinpointing account-related questions or technical issues and guiding users step-by-step toward effective solutions. Data & Ticket Logging:

Documenting accurate entries of customer interactions, service feedback, and open support tickets within our central CRM system. Product Knowledge Mastery:

Maintaining a thorough understanding of platform updates, operating guidelines, and internal software tools to ensure accurate support. Target Alignment:

Meeting or exceeding your individual key performance metrics (KPIs) while preserving our high standards of service quality. Candidate Qualifications & Requirements

Language Skills

Italian:

Excellent, fluent command in both written and spoken formats. English:

Professional working proficiency (B2 level minimum) for clear communication with international colleagues and corporate management. Core Competencies

Interpersonal Abilities:

Exceptional communication habits, active listening skills, and a genuine passion for delivering great customer care. Digital Aptitude:

The ability to navigate multiple computer tools, web channels, and CRM databases smoothly at the same time. Adaptability:

A positive mindset toward working in a fast-moving corporate setting with a rotating shift schedule. Legal Work Status:

EU citizenship or a valid, full-time work permit that allows legal employment in Portugal. Compensation Packages & Accommodation Choices

We offer two distinct salary structures tailored to how you prefer to manage your living arrangements in Lisbon: Option A (Self-Arranged Accommodation):

A gross monthly salary of

€1,340

if you choose to find, secure, and pay for your own housing. Option B (Company Lodging Provided):

A gross monthly salary of

€1,060

paired with dedicated, company-managed accommodation. Relocation Package & Extra Perks

Flight Expense Reimbursement:

Full coverage for your plane ticket straight to Lisbon to support a hassle-free relocation. Shared Accommodation:

A private bedroom inside a shared company apartment (applicable for candidates selecting Option B). Utilities Included:

Complete coverage of monthly utility bills - including water, gas, and electricity - handled directly by the employer under the housing arrangement. Career Growth & Culture:

Fully paid initial training to set you up for success, transparent internal promotion pathways, and regular company-sponsored team events.

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