Experience Designer | frog Innovation Team

frog is one of the world’s most successful innovation and creative consultancies. It has recently established its Innovation Team in Milan, creating a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise.

As a catalyst for diversity, we welcome international talents to join us in a flat and open environment, promoting curiosity, experimentation, cultural cross-pollination, and collaboration.

Why join frog?

frog is the reinvention & experience partner for the eco-digital era, global leader in CX Strategy by analysts and awards.

Together with our clients, we innovate with purpose, using strategy, creativity, tech, data and AI to advance people and planet.

We are dreamers and doers who are relentless about challenging the status quo to win hearts and move markets. As part of Capgemini Invent, we bring diverse skillsets to unleash growth, build superior experiences and create lasting impact at scale—fusing art and science to realize the future.

Frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What will you be doing?

Experience Designers are responsible for the design of digital and convergent products and services. They use their broad skillset across the service, interaction, and visual design domains to work on holistic design solutions, from early-stage idea generation until detailed design of service features and user stories in a digital product.

As a mid-level Experience Designer, you are expected to plan, prioritise, and deliver experience design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices.

On a typical project you will:

• Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements.
• Lead cross-disciplinary analysis of existing solutions and opportunity spaces and drive user understanding among different parties through workshop activities.
• Support the definition of new product/service value proposition and implementation roadmaps.
• Define high-quality digital product and convergent experience concepts in collaboration with the strategy and technology teams.
• Plan, conduct, and synthesise research, testing and piloting activities with service users, providers, and SMEs.
• Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps.
• Design wireframes, screens, and prototypes to illustrate product behaviour along defined used cases.
• Execute the detailed design of defined experiences working across the service components, interaction patterns and visual language expression.
• Create narratives that help tell the story of the work in an impactful way.
• Document product/service requirements and guidelines for following stages of implementation.
• Advocate for and pursue cross-disciplinary and convergent opportunity areas for design innovation.

We want you to have:

• 3+ years of professional experience in experience design (although you might have had a different job title, like “UX Designer” or “Product Designer”).
• Highly developed design skills, demonstrated in your portfolio of recent work.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams as the experience design lead.
• Experience in design research and how to blend qualitative and quantitative research methods to develop holistic insights.
• Proficiency with the latest Digital Products and Design Language Systems, techniques, tools, and maintenance methods.
• Proficiency with contemporary design and prototyping tools and methods.
• Affinity with frog’s values, and a passion for creating products that meet people’s functional and emotional needs.
• Willingness to travel for research, project delivery, and client meetings.
• Business level ability in English (Italian language not required).

It would be a bonus if you had:

• A university degree in Interaction Design, Visual Communications, Human Computer Interaction, or a related Design or Behavioural Science discipline.
• Experience in working within design teams in integrated design and development setups with a good understanding of Agile, SCRUM, Lean, and Waterfall methodologies
• Experience with the latest accessibility best practices, tools, and methods.
• Academic, professional, or life experience from outside the design field that enriches your perspective as a designer.
• A second language (and every additional language is a plus!).

About the frog Innovation Team

The frog Innovation Team based in Milan, draws on the strengths of a diverse, multidisciplinary and international creative team established over 15 years ago, which has played a key role in shaping design and UX as we know them today.

We collaborate with frog and Capgemini teams globally, to drive product and service innovation from ideas to strategy to market, with a focus on Connected Experiences and Digital Platforms.

The team is working with Global 100 brands across key industries like Healthcare, Consumer Products, Fintech, Telco and Media to drive continuous business reinvention and innovation toward the cutting edge.

Application Instructions

As part of your application, please include a link or PDF of your portfolio of recent work, highlighting your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.

Equal Opportunities at frog

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Work/Life Harmony

We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.