F&B Associate - Rome, Italy

ABOUT THE COMPANY

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry, you do need to be passionate.

Our promise to you:

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry

What we ask of you:

• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

“Together, we'll make travel better.”

JOB SCOPE

The F&B Associate works within the dining area, ensuring that guests are seated at tables that are properly set and cleaned according to company standards. They are responsible for providing dedicated service to customers ordering from the à la carte menu or via QR code, requiring in-depth knowledge of the menus, including ingredients and dish characteristics. They must be able to explain and provide all necessary details about the food and beverages served, with particular attention to allergens, intolerances, and specific customer requests. The F&B Associate should establish rapport with guests, demonstrating the ability to understand their needs and respond quickly and efficiently, while coordinating with the kitchen and bar departments. Finally, they ensure that the dining area and buffet are organized and prepared according to company standards and that supplies are continuously replenished.

JOB RESPONSIBILITIES

• Welcome and seat guests, ensuring tables are properly set and maintained according to company standards.
• Deliver attentive service to guests ordering from the à la carte menu or via QR code.
• Maintain comprehensive knowledge of menus, including ingredients, preparation methods, and dish characteristics.
• Provide clear explanations of food and beverages, with careful attention to allergens, dietary restrictions, and special requests.
• Build rapport with guests, anticipating their needs and responding efficiently and professionally.
• Coordinate seamlessly with kitchen and bar teams to ensure smooth operations.
• Ensure dining areas and buffet stations are well-organized, fully stocked, and compliant with hygiene and presentation standards.

JOB REQUIREMENTS

• Previous experience in the role in luxury restaurants, lounges, or similar settings (minimum 3 years).
• Good spoken and written English.
• Knowledge of food intolerances, allergies, and dietary requirements.
• Basic knowledge of wines and/or other alcoholic beverages.
• In-depth knowledge of service techniques.
• Ability to perform à la carte service, respecting timing requirements set by the guest and the kitchen.
• Ability to collaborate effectively with other departments.
• Elegance and professional demeanor.
• Excellent customer service, interpersonal, and communication skills.
• Ability to handle complaints and customer feedback effectively.
• Knowledge of HACCP regulations and relevant safety standards.
• Consistency in work and positive feedback.
• Perfect maintenance of the PPG uniform, being aware of representing the brand.
• Flexibility to work in shifts

What to expect:

• Dynamic and international environment
• Professional growth opportunities
• Internal development training
• Ticket Restaurant
• Annual performance review with potential productivity bonus
• Parking payed or reimbursement for public transport pass
• CCNL Turismo e Pubblici Esercizi

We are an equal opportunity employer and value diversity in all its forms. Employment decisions are made without regard to gender, age, nationality, disability, or any other protected characteristic, in accordance with applicable laws (Law No. 903/1977; Legislative Decree No. 198/2006).

Personal data collected during the application process will be handled in accordance with Regulation (EU) 2016/679 (GDPR) and relevant local data protection regulations, exclusively for recruitment-related purposes.