Field Application Engineer/After-sales Engineer Chinse Speaker

Job Summary:

We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems) , focusing on PCS (Power Conversion Systems) and Lithium Battery Systems . This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) , Utility Scale , and RESS (Residential Energy Storage Systems) environments.

The Senior Field Technician will also support spare parts management , call center technical assistance , and technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation .

Key Responsibilities:

1. Technical Operations:

• Lead installation, commissioning, and troubleshooting of PCS , Lithium Battery Systems , and BESS/RESS solutions.
• Conduct functional tests, performance monitoring, and system diagnostics.
• Ensure project milestones are completed in line with company standards and customer expectations.

2. Spare Parts & Inventory Management:

• Collaborate with the Warehouse Manager to manage spare parts, including receiving, inspection, and allocation.
• Ensure the correct use and availability of critical components during field operations.
• Provide feedback on parts consumption and inventory optimization.

3. Team Supervision:

• Supervise and coordinate field technicians during commissioning, maintenance, and troubleshooting tasks.
• Provide technical mentoring, on-site guidance, and team performance evaluation.

4. Call Center Technical Support:

• Participate in call center support for technical troubleshooting and remote diagnostics.
• Collaborate with the Help Desk team to resolve advanced technical cases.
• Act as the technical escalation point for complex issues.

5. Customer Support & Communication:

• Serve as the primary technical contact for customers during field operations.
• Provide detailed explanations of system performance and troubleshooting steps.
• Ensure a high level of customer satisfaction through professional service delivery.

6. Reporting & Documentation:

• Prepare technical reports, including diagnostics, repair logs, and commissioning records.
• Ensure accurate completion of service records, inspection forms, and checklists.

7. Training & Technical Procedure Development:

• Conduct technical training sessions for customers, service partners, and internal teams.
• Actively contribute to the development of training materials and technical procedures for installation, maintenance, and troubleshooting.
• Support the continuous improvement of training content by integrating field experiences and lessons learned.

8. Compliance & Safety:

• Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies.
• Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.

Requirements:

Education & Certification:

• Diploma or degree in Electrical Engineering , Energy Systems , Mechatronics , or related technical fields.
• Professional skills in BESS/PCS/RESS installation, maintenance, and commissioning.

Experience:

• Minimum 5-7 years of experience in field service related to BESS/PCS/RESS systems.
• Proven experience leading commissioning and maintenance projects on C&I and Utility Scale systems.
• Experience in training delivery and procedure development is highly desirable.
• Chinese and English is a must.

Technical Skills:

• Strong knowledge of PCS , BESS , and RESS technologies, including grid compliance.
• Ability to read and interpret technical blueprints , wiring diagrams , and control schematics .
• Familiarity with SCADA systems , EMS (Energy Management Systems) , and monitoring platforms .
• Experience in inventory management and spare parts logistics .
• Proficiency in technical writing and training content development .

Soft Skills:

• Strong leadership and team management abilities.
• Excellent communication skills for delivering training and technical explanations.
• Problem-solving and critical thinking skills to manage complex technical challenges.
• Adaptability to changing project environments and deadlines.

Work Environment:

• Frequent travel to various project sites.
• Field-based environment with exposure to industrial and outdoor conditions .
• Ability to work in confined spaces , elevated platforms .
• On-call availability during critical project phases and emergencies.