Field Application Specialist - Center Italy

We're looking for a Field Application Specialist in Center Italy area to help us boost the company to the next level.

As a Field Application Specialist in Sysmex Italia you will be responsible for after-sales activities and provide application support for Sysmex’s diagnostic portfolio (priority in Coagulation, and Haematology, Urine Analisys) :

- Ensure that sales ramp-up, sales turnover, and overall customer profitability is aligned with initial commercial proposal (contract compliance)

- Drive highest level of satisfaction throughout all contract duration, supporting the enduser at the customer’s sites or remotely;

- Contribute to new commercial proposal supporting the account managers with scientific knowledge and operational know-how.

Task requested

• Maintain theoretical and practical knowledge of Sysmex’s diagnostic portfolio across a variety of specialty applications;
• Be able to take advantage of the time in the laboratory to speak the same language as the medical and technical staff;
• Act as consultant to identity the best operational workflow and lab organization, supporting the change management of the customers;
• Provide information to the sales department about user's habits, needs or recommendations;
• Drive implementation of Sysmex solution, including, instrument configuration,validation, and end-use training;
• Lead post-sales support to the customer to aid in establishing new parameters or reviewing operative workflow;
• Plan proactive activities and regular visits to key customers;
• Report of field activities and opportunity related tasks;
• Organize regular meeting with key end-user to highlight value of Sysmex’ solutions;
• Accurately record service activities on sysmex CRM;

Job requirements

• Work experience in clinical diagnostics
• University Degree on biology or medical fields (PhD is a plus)
• Proficient with Office (Powerpoint and Excel)
• Languages: fluent English, mother tongue Italian

General professional experience:

• 3-5 years of experience in IVD Market, either on sales or application roles;
• Experience with, at least, hemostasis instruments and one between hematology or urinalysis;
• Self-motivation with the ability to work under stressful situations
• Able to proper communicate with end-users
• Hands-on experience in clinical laboratory procedures

One of our biggest goals as a company is the health and well-being of our employees.

And so, we offer the following:

• Health insurance also for family members
• Flexible time and work-life-balance
• Travel allowance
• Psychological consulting
• Campus training platform for the growth of your knowledge and skills
• Hibryd working

Why work with us at Sysmex?

Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.

Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.

We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.

Our commitment to Diversity & Inclusion:

At Sysmex we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.