Field Delivery Engineer (AI/ML experience)

About HCLSoftware

HCLSoftware is the software business division of HCLTech — a $2B+ company with 8,000+ employees serving over 20,000 organizations worldwide, including many Fortune 100 and Fortune 500 companies. Since our founding in 2019, we've built a portfolio spanning Business & Industry Applications, Cybersecurity, Data & Analytics, AI & Intelligent Operations, Sovereign Collaboration, Total Experience, and Specialized Software.

We're not just growing — we're investing and expanding with real momentum. If you join us, you'll make an impact from Day 1.

What We're Building

We are looking for talented professionals to join our Incubation & Exploration portfolio — where we're shaping the next wave of enterprise AI. This includes a no-code Agentic AI Builder that empowers business users to create autonomous agents without writing a single line of code, and an Agent Governance Platform designed to deploy, monitor, and secure agents at scale across the enterprise.

THE ROLE & RESPONSIBILITIES

As a Field Delivery Engineer, you will translate HCL Software's Agentic Platform into customized, production-ready solutions for enterprise clients — building integrations, resolving complex issues, and training client teams to maximise ROI on their software investments.

• Translate HCL Software products into production-ready, client-tailored solutions that fit existing enterprise infrastructure.
• Build APIs, automation scripts, and custom data pipelines to integrate HCL solutions seamlessly into legacy and modern systems.
• Provide on-site or remote diagnostic support — resolve edge cases and debug production issues under tight, client-driven deadlines.
• Lead technical discovery workshops, act as a subject matter expert, and train client teams to maximize adoption and ROI.
• Proactively document solutions, configurations, and known issues to build shared knowledge across the delivery community.

REQUIREMENTS & QUALIFICATIONS

Must-Have

• 7+ years of experience in software solutions, technical architecture, or IT consulting.
• BE/BTech (or above) in Computer Science or a related field.
• Proficiency in Python and/or Java for building integrations and automation scripts.
• Strong command of REST and GraphQL APIs, OAuth/JWT authentication, and frontend/backend fundamentals.
• Background in AI/ML integration , LLM deployment, or Autonomous Agent implementations.
• Experience with advanced database management — including Vector and NoSQL databases.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Cloud platform experience on at least one of AWS, Azure, or GCP.
• Strong client-facing communication and stakeholder management skills.

Nice-to-Have

• Hands-on experience with HCL Software products or comparable enterprise software platforms.
• Experience with legacy system modernisation and enterprise middleware (MuleSoft, Dell Boomi, or similar).
• Familiarity with security frameworks and compliance standards (ISO 27001, SOC 2, GDPR).
• Experience delivering technical training or enablement programmes.

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