Field IT Technician

Role:

Willing to develop your career in IT support?

Interested in a truly international environment?

Happy to join a friendly and smart working environment?

Ready to attend trainings and to get certifications?

Join Hemmersbach as a Field IT Technician to provide onsite enduser support to multiple customers in the area of Rome.

You will:

• Device installations: assist the clients in installation of the software and initial setting up of the systems
• Troubleshooting: identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.
• User support: provide support on applications and systems
• Account Management: management of user accounts/permissions
• Connectivity issues: basic network support.

Location: Rome area (availability to travel in the area is required - driving license needed )

Employment contract: 1-year fixed-term (with possibility of switch into a permanent)

Requirements:

• Minimum 2 years previous experience in the delivery of IT support services, ideally within the field
• Confidence in addressing break/fix issues – Typically supporting PCs / Laptop
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Familiarity with ticketing system
• Good English and fluent Italian
• Availability to travel in the area of Rome
• Driving licence

Benefits:

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Vouch

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.