Field Quality Investigator (Quality Flying Doctor)

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. ABOUT THE ROLE

We are seeking a

Field quality investigator

to join our

Leapmotor International . You care about products, innovation, sustainability, and delivering exceptional

customer experiences , then join us. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality. As a Field Quality Investigator, often known as our "Quality Flying Doctor," you will be the primary detective for our most challenging

field quality issues . You will be on the

front lines, traveling to the source of problems

to conduct deep-dive

technical analyses . Your work will be crucial in bridging the gap between

customer-reported issues

and

engineering solutions , directly impacting product quality, customer satisfaction, and warranty costs. You don't just report problems; you own the initial investigation and provide the critical data needed to drive resolution. KEY RESPONSIBILITIES

Travel to dealerships, repair shops, and customer locations

to perform hands-on inspections of vehicles exhibiting quality concerns. Conduct

detailed interviews with customers, service technicians, and field service engineers to gather first-hand accounts of the issue. Perform comprehensive

data collection, i ncluding reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs. Execute

issue reappearance tests

to confirm the problem and understand the specific conditions under which it occurs. Build a robust

pre-analysis

for each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report. Based on your findings, perform initial triage to determine the most likely

root cause category : Design Flaw, Manufacturing/Process Issue, or Component Quality Failure. Create detailed

technical summaries

that serve as the foundation for deeper investigation by specialized engineering teams (e.g., Powertrain, EE, Chassis). Identify,

log, and track new and emerging field issues

within our quality management systems. Build and maintain

Pareto analyses

by "bucketizing" similar problems, calculating their frequency and gravity (severity, cost, safety impact). Manage and report on

key Field Quality KPIs , such as Early Warranty Return Rate, Top Issue Rate, 3Mis Monitor

issue trends

over time to gauge the effectiveness of corrective actions. Prepare and present

weekly and monthly synthesis reports

on the status of all major investigations. Clearly

communicate

complex technical issues to cross-functional teams, including management, engineering, and suppliers. Maintain a \"living\"

dashboard of top field issues , highlighting investigation progress, current hypotheses, and roadblocks. WHO WE ARE LOOKING FOR

Bachelor's degree in

Mechanical Engineering, Electrical Engineering, Automotive Engineering , or a related field. Minimum of

5 years of experience in automotive quality , field service engineering, diagnostics, or a similar technical investigative role. Deep understanding of

automotive systems

(e.g., powertrain, infotainment, ADAS, body electronics) and diagnostic methodologies. Proven experience with

diagnostic tools

(e.g., ODIS, CANalyzer, Vector tools, DEKRA, etc.) and interpreting DTCs and data parameters. Exceptional

analytical and problem-solving skills , with a data-driven and meticulous approach. Willingness and ability to travel

domestically and internationally

up to 60% of the time , often at short notice. Excellent

written and verbal communication skills , with the ability to create clear, concise, and professional reports. Experience working directly with customers in a technical or service capacity. Proficiency in

data analysis and visualization tools

(e.g., Tableau, Power BI, SQL, Excel). Knowledge of

quality core tools

(e.g., 8D, FMEA, 5-Why, Fishbone Diagram). Six Sigma Green Belt or Black Belt certification is appreciated. Fluency in

English

and Italian (additional languages are a plus). OFFER

Salary range : from 40.000 € to 44.000 €, that will be defined depending on the level of adherence of the candidate to the job requirements Collective Agreement : In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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