Field Service Coordinator - Apprenticeship

Field Service Coordinator - Apprenticeship

We are looking for an Apprentice for our Customer Service within the Digital Industries business area (Core Automation) who will be trained for 2 years in Milan as a Field Service Coordinator .

During the apprenticeship you will receive comprehensive and state-of-the-art training to develop your personal and professional skills and you will have the support of a mentor to achieve your career steps.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Responsibilities

• Supporting the scheduling of on-site and remote activities with Field Service Technicians in Italy and/or abroad;
• Assisting in administrative activities related to the purchase and delivery of spare parts, following predefined procedures;
• Preparation of offers and in the processing of customers’ orders, in accordance with internal guidelines;
• Collaborating with Business Unit stakeholders by supporting information exchange and contributing to customer-related activities;
• Providing support in activities related to the coordination of third-party vendors, assisting the team during the different phases of the process;
• Supporting customers during the Field Service process, starting from ticket registration and assisting in follow-up activities, ensuring correct data handling and escalation when required.

Required Entry Qualifications

• You have less than 30 years of age, in accordance with the Italian apprenticeship contract;
• High School Diploma and/or Bachelor’s Degree (or ongoing studies) in Economics, Humanities, Engineering, or similar fields;
• Microsoft Office basic knowledge;
• Proficiency in English and Italian;
• Team player ability, strong communication & interpersonal skills;
• Ability to work in a changing environment;
• Passion to never-stop growing;
• Respect and appreciation of each person’s uniqueness, willingness to co-create and share knowledge;
• Eligibility to work in Italy.

What We Offer

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement;
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options;
• Never stop growing: plenty opportunities for continuous and individual learning journeys;
• An inclusive team culture where you can be yourself.

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.