Descrizione dell'offerta
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, Wärtsilä delivers efficient, safe and sustainable integrated products and solutions to enhance our customers’ business. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and work towards enabling sustainable societies through innovation in technology and services.
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
We are looking for a
Field Service Coordinator
to join our
Field Services Operations Team in Italy . The position can be located
in Genoa, Naples or Trieste . Hybrid work is an option for this role.
What will you be doing? As a Field Service Coordinator you will be responsible for all Field Services (FS) activities assigned towards the final customer, cooperate with sales proposal team to estimate FS activities budget in terms of hours and man/days, and interface with Sales for improving Customer satisfaction.
Your main responsibilities will be:
Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
Be responsible and accountable for results and deviations of all services handled in accordance with what planned.
Support field service personnel when they are assigned on a job.
Act as the contact person for the customer during the jobs.
Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management etc.) and ensure the satisfaction of internal and external customers.
Follow‑up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendors invoices.
Manage all jobs in SAP and CRM (Service WorkForce) from an administrative standpoint.
Take responsibility for briefing and debriefing of the engineers before and after the jobs.
Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
To be successful in this role, we expect you to have:
Mechanical knowledge (i.e. technical school with field service engineer experience, or bachelor’s degree in engineering).
Technical understanding of marine products and services.
Able to learn and utilise many computer programs and platforms (Office, SAP, Salesforce, etc.).
E&A knowledge will be a plus.
Moderate on‑call expectations to support customers and engineers in the field.
Strong interpersonal skills required to communicate daily with many different internal and external stakeholders.
Strong verbal and written communication skills.
Must be able to work under pressure.
Able to work independently with little to no supervision on a daily basis.
Experience in people management.
Be willing and available for short travels for customer and/or site visits.
Why you and us? At Wärtsilä we value diversity and are committed to supporting an inclusive work community.
You get to make a difference. Innovation and sustainability are important for us, and every day we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
#J-18808-Ljbffr
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
We are looking for a
Field Service Coordinator
to join our
Field Services Operations Team in Italy . The position can be located
in Genoa, Naples or Trieste . Hybrid work is an option for this role.
What will you be doing? As a Field Service Coordinator you will be responsible for all Field Services (FS) activities assigned towards the final customer, cooperate with sales proposal team to estimate FS activities budget in terms of hours and man/days, and interface with Sales for improving Customer satisfaction.
Your main responsibilities will be:
Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
Be responsible and accountable for results and deviations of all services handled in accordance with what planned.
Support field service personnel when they are assigned on a job.
Act as the contact person for the customer during the jobs.
Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management etc.) and ensure the satisfaction of internal and external customers.
Follow‑up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendors invoices.
Manage all jobs in SAP and CRM (Service WorkForce) from an administrative standpoint.
Take responsibility for briefing and debriefing of the engineers before and after the jobs.
Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
To be successful in this role, we expect you to have:
Mechanical knowledge (i.e. technical school with field service engineer experience, or bachelor’s degree in engineering).
Technical understanding of marine products and services.
Able to learn and utilise many computer programs and platforms (Office, SAP, Salesforce, etc.).
E&A knowledge will be a plus.
Moderate on‑call expectations to support customers and engineers in the field.
Strong interpersonal skills required to communicate daily with many different internal and external stakeholders.
Strong verbal and written communication skills.
Must be able to work under pressure.
Able to work independently with little to no supervision on a daily basis.
Experience in people management.
Be willing and available for short travels for customer and/or site visits.
Why you and us? At Wärtsilä we value diversity and are committed to supporting an inclusive work community.
You get to make a difference. Innovation and sustainability are important for us, and every day we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
Ricevi annunci simili
Inserisci la tua email: ti avvisiamo quando escono nuovi annunci corrispondenti.
✅ Controlla la tua email e clicca il link per confermare l'alert.
Nessun account necessario. Disiscrizione con un clic dall'email.