Field Service Engineer

On behalf of our Client a global pharmaceutical company, IQVIA is looking for a Field Service Engineer who can join an exciting working environment in a dynamic atmosphere.

MAIN TASKS AND RESPONSABILITIES:

• Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution.
• Prepare service quotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division.
• Promote technical maintenance contracts, customizing the offer based on the customer's needs.
• Ensure the inventory is up to date and manage the direct handling of tools;
• Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams.
• Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image.
• Support the KAM in performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables.
• Responsible for carrying out administrative tasks to ensure the company's quality and safety standards as outlined by the policies.

WHO YOU ARE:

• Degree in Biomedical/Electronic/Informatic Engineering or equivalent
• 4+ years of experience in Radiology service maintenance
• Customer oriented approach
• Good organizational skills and ability to be autonomous in working schedules and priority definition
• High flexibility and collaborative approach
• Residence/domicile in Lombardia or neighboring regions (Emilia Romagna, Veneto, etc..)
• Full availability to travel in Lombardia and throughout all the Italy territory
• Good knowledge of English (especially written) is a preferred requirement

TYPE OF CONTRACT:

• Chemical Contract – temporary contract initially set for a 12-month period

IQVIA reserves the right to evaluate candidates with domicile / residence and work experience / study with requirements responding to the open request. Applications WITHOUT the requirements Will NOT be fully taken into account. Please enter the authorization for the processing of personal data (DL196/2003) - General Data Protection Regulation (13 GDPR 679/16 –) to IQVIA and to transfer those data to IQVIA’s Clients. The research is urgent and is intended for candidates of both sexes (L.903/77).