Field Service Engineer Nord est

Social network you want to login/join with:

We're looking for a senior field service engineer for the North East of Italy to help us boost the company to the next level. As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products/solutions in the assigned geographic area. Member of the regional technical service team.

Main objective: Ensure uptime of instrument installed base in its assigned geographic area.
Build professional relationships with end-users and laboratory stakeholders.
Perform troubleshooting both in person and remotely.
Execute reactive and proactive service activities at customer’s site and/or remotely.

Field Service Engineer Nord est

Task requested:

• Perform pre-installation visits and planning meetings with customers.
• Carry out pre-installation at Sysmex workshop and installations at customer site.
• Provide basic technical and maintenance training to end-users.
• Carry out repair actions and maintenance visits as per Sysmex procedures.
• Plan proactive activities and regular visits to key customers.
• Report on field activities and instrument status.
• Keep lab directors informed about service deliverables and instrument status.
• Organize regular meetings with key end-users to highlight the value of service.
• Ensure that all customer-related records are up-to-date.
• Accurately record service activities on Sysmex CRM.
• Ensure customer satisfaction on all post-sales phases.
• Collaborate with commercial functions on new tenders and business opportunities.
• Coordinate with support functions in the field and at national or EMEA level.

Job requirements

• Work experience in clinical diagnostics.
• University degree or equivalent in engineering.
• Advanced certificate in electronics and/or equivalent industry experience.
• Technical knowledge of electronic equipment (preferably IVD).
• Proficiency with PC tools and software applications.
• Languages: fluent Italian and professional English.

General professional experience:

• 3-5 years of experience as FSE in the medical device industry.
• Self-motivated with the ability to work under stressful situations.
• Able to communicate effectively with end-users.
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus.

What's in it for you?

One of our biggest goals as a company is the health and well-being of our employees.

And so, we offer the following:

• Health insurance for employees and family members.
• Flexible working hours and work-life balance.
• Travel allowance.
• Psychological consulting.
• Campus training platform for knowledge and skills growth.
• Hybrid working model.