Field Service Engineer (Rome area)

Specialista Senior / Project Manager

In this role you service Elekta’s radiotherapy products across a defined European territory, combining hands-on maintenance with customer support to ensure safe, reliable operation. You work autonomously while staying aligned with the wider service organization and elevate issues as needed. The position emphasizes hands-on problem solving, quality and safety, and ongoing product knowledge. You will travel, install, upgrade, and repair systems to support high-quality patient care and workflow efficiency.

• Medical insurance for employees and relatives
• Company car
• Pension plan
• Service, maintain, troubleshoot and repair Elekta products across the assigned territory
• Carry out planned maintenance, emergency corrective maintenance, upgrades, installation work and customer support activities
• Diagnose and resolve technical issues involving complex electronic systems, mechanical assemblies, vacuum systems, pressurised gas systems, high and low voltage systems and related service equipment
• Complete corrective maintenance within agreed timescales, escalating issues appropriately while maintaining ownership until the customer is satisfied
• Provide responsive, professional support to customers, ensuring a high standard of care and communication throughout the service process
• Complete service reports, documentation and administrative requirements accurately and on time
• Follow Elekta quality and safety policies at all times and report any issues that could affect product reliability, customer operations or safety
• Maintain up-to-date knowledge of Elekta products within the service portfolio
• Identify opportunities to improve customer satisfaction and share feedback, solutions or improvement ideas with the appropriate manager
• Support the development of colleagues by sharing knowledge and providing training or guidance when required
• Be prepared to travel within the assigned territory, and occasionally outside the home country, according to customer and business needs
• Technical college, university qualification or equivalent experience in a relevant engineering discipline
• Strong technical knowledge across electronics, mechanics, PCs and servers, networking, diagnostic equipment, high vacuum systems and high/low voltage and current systems
• Ability to fault find and repair at board level and below
• Experience in a medical device service environment; experience servicing linear accelerators or brachytherapy systems would be an advantage
• Competence with relevant IT technologies, including Windows OS, Microsoft Office applications and networking
• Ability to manage your own workload, work independently and complete assigned tasks effectively
• Strong customer focus with excellent interpersonal, written and verbal communication skills
• A collaborative, solutions-focused approach and commitment to representing Elekta professionally
• Completion of relevant Elekta technical training courses up to third line, or willingness to complete required training
• Valid driving licence
• English language skills, both written and spoken