Field Service Executive
Descrizione dell'offerta
⚠ PLEASE READ BEFORE APPLYING ⚠
Fluent level of Italian and English is required.
You have a valid Driver license.
Please submit your CV in English.
Coverage Area: Sicily and South Calabria
**YOUR MISSION**
Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to clients in order to identify customer needs and new business opportunities for CHEP.
** YOUR GOALS **
- Lead Commercial Initiatives
Manage contract agreements for potential value-added services (e.g., picking), drive volume growth by converting suppliers to CHEP’s blue model (advocacy), and lead negotiations to minimize asset losses.
- Foster Strategic Relationships
Build and maintain strong partnerships with key stakeholders at pallet receiving locations, ensuring alignment with asset productivity goals and promoting long-term collaboration.
- Improve Collection Performance
Identify root causes of collection failures and collaborate with internal teams—including Logistics, Execution, Loss Prevention, and the Commercial team—to enhance customer experience and improve CIFOT (Customer In-Full On-Time) metrics
- Enhance Retailer Engagement
Conduct regular site visits and deliver targeted training to retailer staff, ensuring effective equipment control practices and boosting overall customer satisfaction.
- Deliver Tailored Customer Projects
Propose and implement customized solutions for assigned customers, including Digital Services for pallet tracking, Collaborative Transport initiatives, and Safety-focused programs.
- Ensure Smooth Customer Onboarding
Oversee the onboarding and implementation of new customers, establishing clear asset recovery agreements to ensure operational efficiency and a seamless transition.
- Execute Audit Programs
Manage and perform audit activities across your account portfolio to ensure compliance with asset management standards, identify improvement opportunities, and maintain accurate audit forecasts.
- Support Business Growth
Collaborate with internal teams and external partners to develop innovative solutions that enhance asset recovery and contribute to the expansion of CHEP’s customer base.
- Leverage Data for Continuous Improvement
Monitor asset control KPIs, using data insights to proactively identify gaps and implement corrective actions that drive performance improvements.
** WHAT WE ARE LOOKING FOR**
- Experience within a retail / logistics environment.
- Analytical process improvement.
- Contact with customers / suppliers in a past role.
- Service providing background, used to work with customers in Retail, Wholesale- or Logistics
- Business to business Sales- or service experience
- Knowledge of MS- Office and CRM-Systems such as Salesforce
** WHAT WE OFFER **
Attractive salary plus annual bonus based on Performance,
Company car
Lunch Voucher
Flexible Working of hybrid model,
Opportunity to take part in the Brambles share programme
Monthly Webinars around Technology, Supply Chain, Mental health, etc.
Get a referral bonus sharing the best Talent around you,
A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere