Field Service Executive

Overview

PLEASE READ BEFORE APPLYING Fluent level of Italian and English is required. You have a valid Driver license. Please submit your CV in English. Coverage Area : Sicily (Catania or Palermo).

Your Mission

• Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to clients in order to identify customer needs and new business opportunities for CHEP.

Your Goals

• Lead Commercial Initiatives. Manage contract agreements for potential value-added services (e.g., picking), drive volume growth by converting suppliers to CHEP’s blue model (advocacy), and lead negotiations to minimize asset losses.
• Foster Strategic Relationships. Build and maintain strong partnerships with key stakeholders at pallet receiving locations, ensuring alignment with asset productivity goals and promoting long-term collaboration.
• Improve Collection Performance. Identify root causes of collection failures and collaborate with internal teams—including Logistics, Execution, Loss Prevention, and the Commercial team—to enhance customer experience and improve CIFOT (Customer In-Full On-Time) metrics.
• Enhance Retailer Engagement. Conduct regular site visits and deliver targeted training to retailer staff, ensuring effective equipment control practices and boosting overall customer satisfaction.
• Deliver Tailored Customer Projects. Propose and implement customized solutions for assigned customers, including Digital Services for pallet tracking, Collaborative Transport initiatives, and Safety-focused programs.
• Ensure Smooth Customer Onboarding. Oversee the onboarding and implementation of new customers, establishing clear asset recovery agreements to ensure operational efficiency and a seamless transition.
• Execute Audit Programs. Manage and perform audit activities across your account portfolio to ensure compliance with asset management standards, identify improvement opportunities, and maintain accurate audit forecasts.
• Support Business Growth. Collaborate with internal teams and external partners to develop innovative solutions that enhance asset recovery and contribute to the expansion of CHEP’s customer base.
• Leverage Data for Continuous Improvement. Monitor asset control KPIs, using data insights to proactively identify gaps and implement corrective actions that drive performance improvements.

What We Are Looking For

• Experience within a retail / logistics environment.
• Analytical process improvement.
• Contact with customers / suppliers in a past role.
• Service providing background, used to work with customers in Retail, Wholesale- or Logistics.
• Business to business Sales- or service experience.
• Knowledge of MS- Office and CRM-Systems such as Salesforce.

What We Offer

• Attractive salary plus annual bonus based on Performance
• Company car
• Lunch Voucher
• Flexible Working or hybrid model
• Opportunity to take part in the Brambles share programme
• Monthly Webinars around Technology, Supply Chain, Mental health, etc.
• Get a referral bonus sharing the best Talent around you
• A personal growth plan with a focus on training and coaching
• A place within an international organization where there is a family business atmosphere