Field Service Executive

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?Fluent level of Italian and English is required.

? You have a valid Driver license.

? Please submit your CV in English.

? Coverage Area: Sicily and South Calabria

**YOUR MISSION** ?

Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to clients in order to identify customer needs and new business opportunities for CHEP.

** YOUR GOALS ** ?

• Lead Commercial Initiatives

Manage contract agreements for potential value-added services (e.g., picking), drive volume growth by converting suppliers to CHEP’s blue model (advocacy), and lead negotiations to minimize asset losses.

• Foster Strategic Relationships

Build and maintain strong partnerships with key stakeholders at pallet receiving locations, ensuring alignment with asset productivity goals and promoting long-term collaboration.

• Improve Collection Performance

Identify root causes of collection failures and collaborate with internal teams—including Logistics, Execution, Loss Prevention, and the Commercial team—to enhance customer experience and improve CIFOT (Customer In-Full On-Time) metrics

• Enhance Retailer Engagement

Conduct regular site visits and deliver targeted training to retailer staff, ensuring effective equipment control practices and boosting overall customer satisfaction.

• Deliver Tailored Customer Projects

Propose and implement customized solutions for assigned customers, including Digital Services for pallet tracking, Collaborative Transport initiatives, and Safety-focused programs.

• Ensure Smooth Customer Onboarding

Oversee the onboarding and implementation of new customers, establishing clear asset recovery agreements to ensure operational efficiency and a seamless transition.

• Execute Audit Programs

Manage and perform audit activities across your account portfolio to ensure compliance with asset management standards, identify improvement opportunities, and maintain accurate audit forecasts.

• Support Business Growth

Collaborate with internal teams and external partners to develop innovative solutions that enhance asset recovery and contribute to the expansion of CHEP’s customer base.

• Leverage Data for Continuous Improvement

Monitor asset control KPIs, using data insights to proactively identify gaps and implement corrective actions that drive performance improvements.

** WHAT WE ARE LOOKING FOR**?

• Experience within a retail / logistics environment.
• Analytical process improvement.
• Contact with customers / suppliers in a past role.
• Service providing background, used to work with customers in Retail, Wholesale- or Logistics
• Business to business Sales- or service experience
• Knowledge of MS- Office and CRM-Systems such as Salesforce

** WHAT WE OFFER ** ?

? Attractive salary plus annual bonus based on Performance,

?Company car

? Flexible Working of hybrid model,

?Opportunity to take part in the Brambles share programme

? Monthly Webinars around Technology, Supply Chain, Mental health, etc.

? Get a referral bonus sharing the best Talent around you,

? A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere