Field Service Representative

Job Description

The Field Service Engineer or Field Service Representative (FSR) will be responsible for providing on-site technical customer service, including chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer-facing position.

• Ensure compliance with all aspects of safety on the job – including the operation and maintenance of an assigned company vehicle – and comply with all VEOLIA Environmental, Health and Safety (EHS) policies and Italian laws.
• Install, service, and maintain chemical feed and water treatment equipment at designated locations.
• Act as a technical consultant and liaison with customer management and technical counterparts.
• Perform water analysis and/or collect samples for preparation, labeling, and shipment to the designated laboratory for analysis.
• Work with PLC controls, understand water process treatment design, and repair pumps, instruments, and control panels.
• Conduct preventive maintenance and calibrate feed pumps, controllers, feed rate charts, and maintain log sheets.
• Maintain inventory of spare parts (lube oil, tubing, and piping) and an adequate supply of reagents, sample containers, and shipment containers for routine and special sampling and analysis.
• Travel to customer sites to perform preventive maintenance and related services.
• Troubleshoot and repair pumps, instruments, and control panels; calibrate feed pumps and controllers and maintain logs.
• Work closely with Sales to provide insight into new instrument and service opportunities and upsell consumables at existing customer sites based on need.
• Operate frequently in a heavy industrial environment requiring the use of personal safety equipment and exposure to noise, dust, chemicals, and other irritants typical of refinery, chemical plant, and power plant environments.
• Optimize system performance.
• Drive the Value Generation Plan on assigned customers.
• Ensure efficient weekly planning, service optimization, and time spent versus contract requirements.

Qualifications

• Bachelor’s Degree in Chemical Engineering, Chemistry, Mechanical Engineering, Environmental Engineering, or a similar field.
• Possession of a driving license (Category B) is required.
• IT proficiency.
• Fluency in English and Italian.
• Ability and willingness to travel regularly within the assigned territory; overnight stays may be required.
• At least six months of relevant work experience (e.g., internships, training, initial professional experience).
• Proven time‑management and organizational skills to quickly identify and prioritize issues, create solutions, and meet deadlines.
• Ability to exercise independent judgment consistent with department guidelines.
• Ability to maintain workflow and anticipate future needs of the team.
• Self‑motivation and the ability to drive projects to completion with minimal oversight.
• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.
• Effective benefit‑oriented presentation skills.
• Previous international experience (studies, practical work, travel) is appreciated.
• Passion for water treatments.
• Initiative, willingness to change, team spirit, and self‑reflection.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.