Field Service Specialist

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Agentforce Field Service Consultant

The Agentforce Field Service Consultant serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision – translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies.

Key Responsibilities

• Demonstrate deep familiarity with scheduling, mobile, asset management, and integration technologies.
• Understand market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice to meet customer needs.
• Provide actionable technical recommendations and insights to clients that focus on driving usage at scale in production.
• Lead technical design sessions, designing and documenting domain‑specific workflows and architectures aligned with the client’s business objectives.
• Foster and develop customer champions while establishing technical credibility with clients and account partners through discovery calls.
• Present executive‑level product demonstrations to key stakeholders and answer questions to highlight the value of Field Service solutions.
• Translate business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.
• Handle customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.

Job Qualifications

Required

• 7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
• Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
• Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments.
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
• Strong executive presence – comfortable delivering product demonstrations and presenting technical recommendations to C‑suite and VP‑level stakeholders.
• Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles.
• Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT).
• Experience in competitive positioning and understanding of the field service technology landscape.

Preferred

• Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect).
• Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar).
• Experience working in or alongside a customer success, professional services, or consulting capacity.
• Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation.
• Track record of developing customer champions and technical trust‑based relationships in enterprise accounts.

Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.