Flagship Manager, Italy

About the role

We are looking for a Flagship Manager to bring our flagship locations to life — combining operational excellence with community engagement. You’ll own the full performance of your flagship: from daily operations, staffing, and vendor management to running events and driving foot traffic. You’ll play a key role in making World tangible and trusted in your market — ensuring every visitor leaves with a premium, human-centered experience.

Responsibilities

• Lead the end-to-end operations of one or more flagships, ensuring smooth daily execution and adherence to our flagship standards.
• Recruit, train, and motivate staff to deliver world-class visitor experiences aligned with NPS and CSAT targets.
• Develop and maintain a recurring events calendar, hosting monthly events that engage local communities and attract new visitors.
• Execute local demand generation initiatives — partnerships, activations, and outreach campaigns — to increase foot traffic and awareness.
• Manage local vendors and budgets, maintaining cost efficiency while meeting KPIs for CAC, Cost per Visit, and Cost per Verification.
• Collaborate closely with Market Operations, Marketing, and the World Spaces team to share insights, test new ideas, and continuously improve playbooks and SOPs.

Qualifications

• Strong background in operations, hospitality, retail, or experiential marketing, with proven ability to manage teams and deliver outstanding customer experiences.
• A data-driven mindset. You enjoy tracking performance, identifying opportunities, and turning insights into action.
• Exceptional communication and collaboration skills to work across local and global teams.
• A bias for action: you thrive in fast-paced, hands‑on environments and take ownership from concept to delivery.
• Comfort navigating evolving priorities with agility and initiative.
• Experience organizing events or activations is a plus.