Floor Supervisor - La Rinascente Rome

This position is based in our new location in La Rinascente in Rome.

Key Responsibilities of the role:

Service delivery

• Partnering with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.

• Performing all sales associate duties at the highest level of expectation to ensure perfect luxury service.

• Participating actively in the daily briefing and ensuring that it is properly understood by the teams in the daily monitoring of their activities on the floor.

• Responding to all client queries and issues in a professional, effective and timely manner.

• Carrying out accurately of weekly analyses and weekly reports if requested by the Manager.

• Managing sales team, participating in their development and in the development of the store's turnover through sales actions.

• Assisting the management team in the deployment and implementation of the Christian Louboutin Sales Ceremony by the teams, in order to guarantee the level of service expected.

• Operationally develop the members of the team teaching them sales technics and coaching them.

• Supporting the team in the realization of turnover (sales advice/personalized follow-up).

• Following the management of the challenges communicated by the Management.

• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.

• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.

Team Work

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.

• Partnering effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.

• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Results Driven

• Actively striving to support sales team in achieving key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.

• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.

• Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.

• Awareness of the business strategy engaged in prioritizing the appropriate products or alternatives for successful sales results.

Product Knowledge

• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.

• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials used, and how to take care of the product.

Relationship Building & Customer Relationship Management

• Building and maintaining quality relationships with clients, resulting in strong sales performance.

• Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.

• Driving CRM in your location and maintenance of your client file/book.

• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.

Operational management of the field team

• Supporting the induction of new sales associates with huge attention to details under supervision of the store manager and or Assistant Store Manager if any, according to the job, the culture and the values of Christian Louboutin.

• Supporting the training and development of the team on till procedures, Health and Safety and Loss Prevention, together with the Store Manager and or Assistant Store Manager if any.

• Supporting the management team with Planning, opening/closing of the store, organization, stock management, cash management and reporting.

• Being an example, ensuring a great selling ceremony “application” all the time in store thanks to coaching and kind feedbacks on sales associate performances.

• Setting an example for the team by acting as a role model living our Values on a daily basis and respecting all processes.

Backoffice management

• Preparing cash for cash-in-transit companies.

• Controlling and filing of Z ticket and tax refund.

• Accessing sales reports when needed in coordination with on duty managers to update hourly/daily KPIs.

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

Technical skills:

• 2-3 years’ experience as Senior Sales Associate (or similar position) for a luxury brand

• Previous experience in selling high end luxury products (shoes and leather goods accessories) preferable.

• Excellent understanding of store procedures and selling and CRM techniques.

• Excellent selling ceremonial from Welcome to Bidding Farewell.

• Excellent communication and presentation, capacity to listen and identify client needs.

• Able to transfer his/her knowledge, to train his/her colleagues, organize them on the field.

• Coaching capabilities. Ability to provide constructive, straightforward feedback to develop the team.

• Communication in a luxury way, respecting our guidelines.

• English compulsory. Other languages appreciated.

• Strong client-telling skills in order to ensure client contact is maintained engaging them in a long-term professional and loyal relationship.

• Where or when there is no specific cashier, management of financial transaction processes as required. Experience in cash handling procedures.

• Where or when there is no specific stock assistant able to receive products delivery, enter the products in the system, store and sort the products, tidy the stock room maintain high level of service for other members of the team and corporate functions.

• Proficient in Microsoft Outlook and Excel.

Soft skills:

• Rigor and organization with a strong service orientation.

• Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.

• Able to meet the demands of a busy boutique/concession with high energy levels and determination.

• Proactive, dynamic and have a willingness to learn and develop.

• Must be comfortable with change and willing to adapt as required to the needs of the business.

• Must be punctual and reliable, able to perform tasks within the required time-frames.

• Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.

• Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.

Our Business and our Values

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!