Front Desk Administrator

30th September 2026

Job Title: Job closing:

30th September 2026

Job Title:

Front Desk Administrator

Status: Permanent Grade: 2 Hours: Full time: 37.5 hours per week, Monday- Friday, Wednesday as non-working day, 7:45-18:15 Location: Practices of Living Well PCN Southampton Accountable to: Deputy Patient Services Support Officer Role Profile: Front Desk Administrator Role Profile (5) Living Well Partnership

is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. Overall Aim Of Role

Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes. Key Responsibilities

Efficiently manage high volume of patients and visitors at the reception desk Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team. Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date Check patients into appointments and promptly update the computer system. Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician Respond to and action process changes promptly and accurately, seeking clarity or further information if needed. Guide patients in booking appointments online Follow established protocols and policies What we’re looking for!

Education to at least GCSE Level, including English and Maths, or equivalent Evidence of customer service training or qualifications is desirable. Knowledge using a suite of GP Clinical Systems Knowledge of healthcare signposting and care pathways is desirable Proven experience as a receptionist in a fast-paced environment Excellent communication skills. Strong listening abilities and the capacity to ask open questions to understand patient need Willingness to learn & develop Strong team player but also able to use own initiative What we can offer you!

5 holiday pro rata PLUS bank holidays NHS pension scheme membership with a 14.38% employer contribution rate Employee Wellbeing initiatives Employee Assistance Programme Cycle to work scheme Monthly employee award Investment in developing your skills and progression opportunities, across the Partnership First consideration for other internal recruitment opportunities Thank you for your interest and we look forward to hearing from you. Dave Barclay Managing Partner (Non-clinical)

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