Front Desk Agent

The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!

Responsibilities

The Front Desk Agent will be tasked with the following duties, responsibilities, and assignments:

• Efficiently manage the check-in and check-out process, ensuring a smooth and welcoming experience for all guests.
• Provide outstanding customer service by addressing guest inquiries, resolving issues, and offering assistance when needed. Maintain a warm and friendly demeanor at all times.
• Assist guests with reservations, modifications, and cancellations while ensuring accurate information is inputted into the hotel’s reservation system.
• Provide guests with information about the hotel’s services, amenities, local attractions, and dining options, ensuring they have all the information they need for a pleasant stay.
• Maintain effective communication with other departments, including housekeeping, maintenance, and management, to ensure guest requests are met promptly.
• Process guest payments, handle cash and credit transactions, and ensure accurate billing procedures are followed.
• Address and resolve guest complaints and concerns in a professional and efficient manner, escalating issues to management as necessary.
• Monitor the front desk area for security and safety concerns and follow hotel procedures for emergencies.
• Perform various administrative duties, including maintaining records, filing, and managing correspondence.

Skills

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Front Desk experience in Hotel of same category, preferable in Luxury Marriott Properties.
• Excellent command of Italian and English. Additional languages will be appreciated.
• High school diploma or GED; experience in the guest services, front desk, or related professional area.
• Calm, organized work, strong communication and interpersonal skills
• Proficiency in Microsoft Office programs preferred.
• Proficiency in Opera PMS, MGS, MARSHA Operational Systems required.

To apply please send your CV to: