Front Desk Supervisor, Season 2026 - Splendido, A Belmond Hotel Portofino

Splendido, a Belmond Hotel in Portofino, is seeking a Front Desk Supervisor for the upcoming season to join our Front Office team.

He/She will report to the Front Desk Manager and be responsible for delivering authentic luxury experiences to our guests.

Main Duties & Responsibilities

• Supervise and coordinate daily front office activities, ensuring adherence to procedures and service standards
• Manage guest check‑in and check‑out processes for a fast and efficient experience
• Train, motivate, and support the reception team, providing feedback and fostering a positive work environment
• Handle reservations, special requests, and guest complaints with professionalism and promptness
• Ensure excellent communication between the front office and other departments
• Manage financial transactions and cash handling with accuracy
• Keep up‑to‑date knowledge of company services and local attractions
• Contribute to achieving sales goals and customer satisfaction targets

Requirements

• At least 2 years of experience in a front desk supervisory role, preferably in the hospitality sector
• Excellent communication and interpersonal skills with clients and team members
• Strong leadership and staff motivation abilities
• Customer‑service orientation and keen attention to detail
• Effective problem‑solving skills
• Fluent in Italian and English (knowledge of other languages is a plus)
• Proficiency in hotel management systems (PMS)
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Benefits

• Seasonal labor contract according to C.C.N.L. Settore Turismo – Level 3, Front Desk Supervisor
• Start date: April 2026; End date: November 2026, with a view to continued collaboration in subsequent seasons
• Salary as per CCNL with increases based on seniority and skill level, separate payslips for 13th and 14th months and TFR
• Welfare incentive based on quality goals
• Accommodation in a double room in the staff house, including breakfast
• Bus ticket benefit for the contract period
• Staff canteen
• Discovering Belmond programme: complimentary accommodation at Belmond hotels and discounted rates for trains, cruises, safaris, food, and beverages

Belmond is an equal‑opportunity employer committed to diversity and inclusion in the workplace.