Front of House Manager

Corinthia Hotels is seeking a dynamic and visionary Front of House Manager to lead our team in the pre-opening phase of Corinthia Rome—a luxury destination that promises to redefine the Roman hospitality landscape. This is a rare opportunity to be at the helm of a prestigious new hotel, overseeing the most critical touchpoints of the guest journey. If you are passionate about luxury hospitality, have a keen eye for operational excellence, and thrive in an environment that values innovation and creativity, then we want to hear from you!

Corinthia Hotels is known for its bespoke service, timeless elegance, and commitment to creating unforgettable experiences. We are looking for a Front of House Manager to help us create the highest standards of service, overseeing everything from pre-arrival guest requests to post-departure feedback, while managing a top-tier team of concierge, reception, porters, and other guest services.

As Front of House Manager, you will be responsible for ensuring exceptional first impressions and memorable stays for every guest. You will lead a dynamic team in a luxury setting and be accountable for the smooth operation of all guest-facing areas within the hotel. This includes managing the daily operations, maximizing room revenue, training and developing staff, and promoting Corinthia’s ethos of excellence.

You’ll have the opportunity to lead an experienced and passionate team while working closely with the hotel’s leadership team to ensure that Corinthia Rome delivers on its promise of luxury and distinction.

Main Responsibilities:

• Supervise and motivate a diverse team, including Reception, Concierge, Doormen, Porters, Client Relations, and more.
• Ensure your team consistently exceeds Corinthia’s luxury standards and delivers world-class service, offering seamless guest experiences across all touchpoints.
• Oversee team operations to maintain the highest level of service and hospitality, from pre-arrival requests to guest departures and feedback.
• Build strong, lasting relationships with guests, anticipating their needs and exceeding their expectations.
• Take a hands-on approach to handling guest inquiries, complaints, and special requests, ensuring resolution with tact and diplomacy.
• Oversee guest room allocations and ensure that VIP services and amenities are tailored to perfection.
• Lead revenue growth through effective up-selling, cross-selling, and optimizing occupancy rates
• Collaborate with Reservations, Revenue Management, and other departments to drive sales, and ensure profitability while maintaining the brand’s luxury image.
• Create a structured, yet flexible, work environment that allows your team to thrive even during high-pressure situations.
• Ensure that daily handovers between shifts run smoothly and operational standards are always met.
• Be responsible for scheduling and managing staff rosters, ensuring staffing levels are aligned with hotel occupancy and guest demand.
• Stay ahead of industry trends, continually seeking innovative solutions to enhance guest satisfaction.
• Constantly assess guest feedback to improve and refine the guest experience and implement training programs to ensure your team is always at the forefront of luxury service delivery.
• Establish collaborative relationships with departments like Food & Beverage, Engineering, Housekeeping, and Sales & Marketing to ensure smooth operations and provide an integrated guest experience.

We are looking for a true leader who brings a combination of luxury hospitality experience, international exposure, and a passion for delivering exceptional service.

• Minimum 3 years in a similar role in a luxury hotel environment, ideally with international experience in high-end, upscale properties.
• Expertise in Opera Cloud and other hotel management systems.
• Deep knowledge of Rome as a destination—like a concierge, you’ll know every hidden gem, restaurant, and landmark.
• Advanced English proficiency required; other languages (Italian, French, Spanish, etc.) are highly desirable.
• Strong background in Front Office and Guest Services operations.
• Proven ability to manage and develop high-performing teams in a luxury setting.
• A refined communication style, with the ability to inspire your team and engage with high-profile guests.
• Enthusiastic about continuous learning and developing your skills and the skills of your team.

If you’re ready to take on the challenge of shaping the guest experience at a world-class luxury hotel, we want to hear from you!