Front office Agent Hotel

Who We Are

We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and high guest satisfaction. We are now preparing to open our second luxury property, which aims to become a new benchmark for hospitality in Florence’s historic city center.

To ensure impeccable service from the very first guest interaction, we are looking for a Front Desk Agent to join our Front Office team.

Role Objective

The Front Desk Agent is the first point of contact between the hotel and its guests, playing a key role in delivering a warm, efficient, and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, handling reservations, and assisting guests throughout their stay, in line with the high standards of a luxury hotel.

Main Responsibilities

• Greet guests with professionalism, courtesy, and attention.
• Handle check-in and check-out procedures promptly and accurately.
• Provide detailed information about hotel services, the city, and local events.
• Manage phone and online bookings through the hotel’s management software.
• Keep arrival and departure records updated.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with timely and effective solutions.
• Ensure the reception area and guest information materials are tidy and presentable.

Mandatory Requirements

• High school diploma or university degree in tourism/languages (preferred).
• At least 1 year of experience in hotels of a similar or higher category.
• Excellent command of English (B2 level or higher).
• Excellent command of French and/or German (B2 level or higher).
• Knowledge of a third foreign language is considered a plus.
• Operational knowledge of major hotel management software (e.g., Opera, Protel, Mews, etc.).
• Familiarity with major OTA channels and booking systems.

Technical and Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and stress management.
• Attention to detail and accuracy in administrative tasks.
• Teamwork and cross-departmental collaboration skills.
• Flexibility with work shifts, including weekends and holidays.
• Discretion, reliability, and strong customer orientation.
• Passion for hospitality and commitment to service excellence.

Why Join Our Team?

• Become part of a dynamic and growing hospitality group in the heart of Florence.
• Gain professional experience in a luxury property focused on quality and detail.
• Work in a stimulating and collaborative environment committed to service excellence.
• We offer a competitive compensation package and real opportunities for professional growth.

If you are passionate about high-end hospitality and want to help create memorable experiences for our guests, apply now and become a key part of the success of our new property.