Front Office Host

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

The hotel has won the award for the World’s Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel.

As a Front Office Host at Park Hyatt Milano, you will be the face of the hotel, creating a warm, welcoming, and elegant arrival and departure experience for our guests. With a refined attention to detail and a deep understanding of personalized service, you will ensure each guest feels valued, recognized, and cared for throughout their stay. This role requires presence, excellent communication skills, and a genuine passion for luxury hospitality.

Main Duties and responsibiliti

• Greet guests with warmth and professionalism, ensuring a seamless arrival and departure experience.
• Handle guest registration, room assignments, and payment procedures in accordance with hotel standards.
• Provide personalized assistance by anticipating guest needs and offering thoughtful suggestions or solutions.
• Maintain accurate guest records, preferences, and VIP profiles to ensure bespoke service.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Respond to guest inquiries and requests, both in person and over the phone, in a timely and courteous manner.
• Manage room changes, billing inquiries, and special requests with precision and empathy.
• Promote the hotel’s services and amenities, as well as the Park Hyatt brand values.
• Ensure a polished and professional appearance of the reception area at all times.
• Handle any guest concerns or complaints diplomatically, escalating when necessary and following up to ensure resolution.
• To actively upsell and cross sell hotel services and outlets.

Qualifications:

We are looking for a candidate who is currently in a similar role or has Front Office experience in hotels, who has:

• A Diploma/Degree in Hospitality/Hotel Management, with minimum of 1 year work experience as Receptionist in a hotel.
• Ability to work well with others in a guest and team-focused environment
• Good problem solving, administrative and interpersonal skills are a must
• Knowledge in Opera is an advantage
• Verbal and written English and Italian languages proficiency are required

Hyatt offers a great range of benefits:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities
• Staff celebrations
• Plan Welfare
• Settling the costs of urban public transport - ATM Milano