Descrizione dell'offerta
FRONT OFFICE MANAGER
Reporting directly to the Hotel Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. Marriott brand standards, and the delivery of exceptional guest experiences.
Front Desk Operations
Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.
Reservation Operations:
Manage all incoming reservation requests via phone, email, and online platforms.
Ensure accuracy in booking details and guest profiles.
Handle special requests and resolve booking issues.
Monitor booking trends and adjust availability and rates accordingly.
Monitor Guest Satisfaction Scores (GSS) and implement action plans to continuously improve guest experience.
Ensure proper recognition and engagement of Marriott Bonvoy Elite Members in accordance with brand standards.
Ensure compliance with Marriott Brand Standards, QA Audits and operational procedures.
Supervise, Guide and Support all colleagues in the department with their duties.
To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
Monitor the associates’ interaction with guests, ensuring prompt and courteous service; 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
~ Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
~ Ability to work in a flexible schedule.
~ Excellent knowledge of English and Italian, both oral and written.
Experience working with Marriott Brand Standards and QA Audits.
Proven track record in Front Office upselling and guest satisfaction improvement.
Previous experience in lifestyle, luxury or upscale hospitality environments.
Permanent contract.
Relocation Bonus
Canteen and laundry service
Career development opportunities within an international hospitality environment
Reporting directly to the Hotel Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. Marriott brand standards, and the delivery of exceptional guest experiences.
Front Desk Operations
Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.
Reservation Operations:
Manage all incoming reservation requests via phone, email, and online platforms.
Ensure accuracy in booking details and guest profiles.
Handle special requests and resolve booking issues.
Monitor booking trends and adjust availability and rates accordingly.
Monitor Guest Satisfaction Scores (GSS) and implement action plans to continuously improve guest experience.
Ensure proper recognition and engagement of Marriott Bonvoy Elite Members in accordance with brand standards.
Ensure compliance with Marriott Brand Standards, QA Audits and operational procedures.
Supervise, Guide and Support all colleagues in the department with their duties.
To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
Monitor the associates’ interaction with guests, ensuring prompt and courteous service; 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
~ Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
~ Ability to work in a flexible schedule.
~ Excellent knowledge of English and Italian, both oral and written.
Experience working with Marriott Brand Standards and QA Audits.
Proven track record in Front Office upselling and guest satisfaction improvement.
Previous experience in lifestyle, luxury or upscale hospitality environments.
Permanent contract.
Relocation Bonus
Canteen and laundry service
Career development opportunities within an international hospitality environment
Candidatura e Ritorno (in fondo)
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