Genesys Cloud Solution Engineer
Descrizione dell'offerta
Job Title: CTI Expert (Genesys Cloud CX)
Company: NTT DATA
Location: Milan, Rome (Italy)
About NTT DATA: NTT DATA, Trusted Global Innovator, is among the world's leading players in IT services. With over 150,000 professionals across more than 50 countries, we are at the forefront of digital transformation, providing tailored technological and innovative solutions to our clients. Our people are our engine, each with unique talent and attitude. We foster a Smile Working Company culture, prioritizing care, listening, well-being, and skill development. We create workspaces that promote community and constructive exchange of experiences. We look to the future with passion and need your talent!
Responsibilities:
- Develop and implement solutions on Genesys Cloud.
- Design reception flows and routing logic for multichannel interactions (voice, messaging, video, etc.).
- Implement real-time dashboards and historical reports.
- Integrate with third-party systems (CRM, TTS, voice/chat bots, etc.).
Required Skills:
- Proven experience of at least 2 years in implementing contact center solutions on Genesys Cloud CX technology.
- Good knowledge of the English language.
Preferred Qualifications:
- Bachelor's or master's degree in STEM disciplines.
- Participation in international projects.
- Knowledge of major cloud infrastructures (AWS, Google Cloud Platform, Azure) is a plus.
Personal Attributes: Analytical skills, results-oriented, team player, effective communicator.
Note: We offer very flexible smart working policies.
Application: Apply now to join our team!
Learn more about our Employee Voice stories:
- Alejandro Hernandez, Agile Coach/Digital Strategy Consultant, Chile
- Giuseppe Cuciniello, International Business Development, Italy
- Ianca Caroline Nascimento Linhares, Agility Trainee, Brazil