Global Key Account Manager - Softlines

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• To retain assigned top customers and nurture those key relationships over time.
• To become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and sustain accelerated growth targets.
• In order to maintain and expand business and relationships with significant clients, work in close association with various C&P SL locations and business departments and client different stakeholders.
• Business development not only will be done through existing clients, but through identifying potential customers within SL industry in Italy.
• Develop a network of contacts to attract new clients, research market opportunities and oversee growth projects.
• Help building strategy and plans for business growth in all SL segments in Italy.
• Maximisation of revenue share opportunities support the growth of global business in Italy for all services where possible.
• Monitor and review the assigned accounts, in conjunction with the relevant other interested parties to ensure service level and pointing out possible improvement area.
• Transfer the VOC (innovative solutions and tailored services and tools) to the Global Technical Team and to other parties in need of receiving such frontline inputs.
• Establish effective working and team relationships with Global and Local colleagues In Italy, EUR and Globally.
• Supporting business development and marketing teams on promotions and events. Prepare marketing and brand recognition strategies and execute them by partnering with external industry associations and internal marketing team.
• Effectively communicate clients penetration and account management strategy and business plan with senior management team. Produce & present regular reports and revenue forecasts (according to the practices implemented).
• Generate opportunities for revenue growth within global accounts consistent with SGS Business Unit Strategy, and specific strategy for key account initiatives.
• Ensure the alignment and integration of services and operational deliveries in accordance to global C&P and sales strategies.
• Work in conjunction with C&P sales, operations and other client services staff (EA’s, SA) to achieve client deliverables.
• Meet assigned goals and key performance indicators (KPIs) as defined by management.

Qualifications

• Education: University graduate or equivalent educational background.
• Experience: 10+ years’ experience in a multinational organization.
• International business exposure in imported Softlines consumer products in a sales / hunting, program management or key account management function.
• In-depth understanding of the global Softlines products industry.
• Strategical planning, result & goal oriented and strong problem‑solving skills.
• Team player, with high ownership and passionate.

Leadership Competencies

• Thinks Strategically – Understands the internal/external environment impacting future business direction. Clarifies critical priorities to create business value.
• Translates Strategy into Actions – Effectively communicates strategy and action plans to others.
• Influences Internally & Externally – Seeks to understand others’ needs and interests to build trust. Convinces others to change the way they think and act.
• Collaborates Effectively – Goes beyond ‘borders’ to connect with others. Shares information and resources across countries / businesses / teams. Leverages diversity to work efficiently. Seeks out and replicates better practices. Overcomes barriers that inhibit interaction.
• Delivers Superior Results – Fosters a sense of urgency to exceed targets. Works to exceed customers’ expectations. Strives for operational excellence. Delivers short‑term wins that build on long‑term goal.

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• SGS university and Campus for continuous learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.
• Hybrid working model.

Join Us

At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.