Descrizione dell'offerta
Purpose
As the Global Network Operations Leader, you will oversee the comprehensive management and direction of our network operations, ensuring optimal performance and reliability on a global scale. This critical role involves managing a managed service partner to deliver superior network operations and support services.
Main Responsibilities
- Oversee the day‑to‑day network operations, including monitoring, maintenance, and incident response, to ensure high availability and performance.
- Oversee the escalation process, ensuring timely resolution of critical network issues and minimizing impact on business operations.
- Supervise routine maintenance activities, ensuring they are conducted efficiently and effectively to prevent unplanned downtime and extend the life of network assets.
- Lead change management processes for network operations, including planning, approval, and implementation of network changes to ensure minimal disruption and adherence to best practices.
- Act as the primary liaison with our managed service partner, ensuring they meet or exceed service level agreements (SLAs) and key performance indicators (KPIs).
- Continuously assess and improve network performance, reliability, and security, leveraging data and analytics to drive decision‑making.
- Identify opportunities for process improvements and technology enhancements, leading initiatives to implement innovative solutions.
- Develop and implement risk management strategies to mitigate potential network disruptions and ensure business continuity.
- Communicate effectively with internal and external stakeholders, providing regular updates on network performance, issues, and improvements.
- Ensure compliance with relevant Orbia infrastructure standards, regulations, and security protocols to protect the organization's network infrastructure. Take care of regular audits.
Knowledge and Experience Required
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Language(s) and level of proficiency: English (fluent) and Spanish.
- In‑depth knowledge of network infrastructure technologies, including routers, switches, firewalls, load balancers, and network monitoring tools.
- Proficiency in network protocols, such as TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
- Experience with network security best practices and technologies, including VPNs, IDS/IPS, and network access control.
- Familiarity with cloud networking and hybrid cloud environments, including AWS, Azure, and Google Cloud Platform.
- Experience with deploying, configuring, and testing network equipment.
- Familiarity with automation tools and scripting (e.g., Ansible, Python).
Management & Communication Skills
- Experience in managing relationships with MSP, vendors, and suppliers.
- Ability to communicate effectively with internal stakeholders (e.g., operations, finance, senior management).
Relevant Experience
- Minimum of 10 years of experience in network operations management, with at least 5 years in a leadership role overseeing global network operations.
- Extensive experience working with and managing relationships with managed service partners.
- Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.
- ITIL certification is a plus.