Groups & Events Sales Manager

Job title: Groups & Events Sales Manager

Department: Sales & Marketing

Position reports to: Director of Sales

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Scope and Range

• To achieve budgeted revenues in Events Rooms, Conference and Banqueting in keeping with the annual budget and marketing plan

• To effectively administrate and manager all group bedrooms and event bookings as per bookings procedures

• To understand and maintain costing of all relevant functions.

• To ensure effective communication with clients and other hotel departments to enable the smooth operation of in-house functions with a team spirit

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Daily Duties

• To actively seeking opportunities on local market and prospect the customers

• Build and promote strong, long-lasting customer relationships by partnering with them

• To handle and co-ordinate all confirmed meetings, events, gala dinners, special events (weddings, family reunions, non-residential events etc.).

• To achieve budgeted revenues in Sales, Conference and Banqueting in keeping with the annual budget and marketing plan

• To coordinate all functions bookings, as per bookings procedures, SOPs.

• To handle and co-ordinate all enquiries for events in the hotels function rooms, food, and beverage areas

• To attend and hold pre-service briefings for daily events

• To ensure that all enquiries are responded on the same day for Italian enquiries and within 24 hours for international enquiries and to co-ordinate the sending out of all function proposals

• To handle work allocations in an efficient manner, ensuring that standards and guest expectations are maintained

• To ensure that all group bookings have valid option dates and that the proposals are actively chased prior to or on the option date, as directed

• To ensure that the required lay-out of all function rooms are maintained throughout events in accordance with hotel standards

• To efficiently manage Opera PMS to ensure that all information is complete, accurate and updated

• To send out event proposals, contracts, confirm billing arrangements and deposit requirements as per terms and conditions

• To issue Business Event Orders by appropriate day of the week prior to event, as directed and to attend and lead BEO weekly meetings

• Promptly issue any late additions and amendments, as directed

• To have a working knowledge of all hotel facilities and prices and hotels primary competition

• To ensure accurate billing

• To attend meetings internal or with clients, as assigned by superior manager.

• Closely cooperate with Director of Sales and Revenue Department on promotions, selling our facilities and promoting the hotel

• Handle group requests

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Education

• University graduate, Hotel Apprenticeship, Higher College Education.

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Experience

• Five years experience in the hospitality sales position, preferably in a 5 star hotel
• Min two years experience as a groups & events sales manager

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Language

• Ability to work and communicate in a multinational environment
• Italian – excellent oral and written skills
• English – excellent oral and written skills
• Additional language - beneficial

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Competencies

• Planning/organization
• Adaptability
• Flexibility
• Initiative
• Negotiation skills
• Selling skills
• Innovative ideas

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Technical

• Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
• Opera PMS and Opera Sales & Catering

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Individual Characteristics

• Strong
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Interest to develop in the Sales department, communication, attention to details
• Organizational skills
• Problem solving & decision making