Guest Commerce Director - On board position

Guest Commerce Director – On Board Position

Do you have the vision to transform guest experiences into commercial success?

We are seeking a Guest Commerce Director to join the Senior Management Team onboard Costa vessels and lead all onboard revenue‑generating activities through strategic coordination, data‑driven decision‑making, and inspirational leadership.

Qualifications

• Degree in Marketing & Communication, Business Administration, Business Management or Hospitality Management.
• Minimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization.
• Previous onboard experience is considered a strong advantage.
• Proven experience in revenue management, commercial strategy, and KPI‑driven performance.
• Strong analytical mindset with the ability to interpret data and translate insights into actions.
• Excellent leadership, people development and stakeholder management skills.
• English proficiency at C1 level (preferably Italian), and a third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory.
• High sense of ownership, accountability and guest‑centric mindset.

Responsibilities – Onboard Revenue Management

• Coordinate, develop and execute the onboard Palimpsest schedule to activate commercial opportunities, enhance guest engagement and guide guest flows.
• Analyze data, guest mix and consumption trends on a cruise‑by‑cruise basis.
• Turn retail and onboard revenue KPIs into clear actions to improve results and profitability.
• Monitor feedback systems and guest purchasing behavior, proposing timely improvements.
• Translate revenue reports and sales analysis into business plans and new opportunities.
• Manage onboard revenues, control costs and ensure targets are met.
• Lead and optimize the onboard Palimpsest, coordinating Sales and Entertainment teams to drive revenue growth.
• Host Onboard Revenues meetings, perform regular inspections and take corrective actions to maximize sales performance.
• Monitor performance through dashboards, guest insights and market trends, taking timely actions to maximize sales results.
• Align department Heads through regular reviews and meetings to continuously adapt onboard sales activities to guest needs.

Communication, Brand & Shore‑Side Alignment

• Ensure that all communication channels promoting onboard products and services fully comply with brand standards.
• Guarantee that the entertainment and commercial schedule is clearly communicated and properly executed onboard.
• Coordinate with the shoreside Guest Commerce Department to ensure sales materials and initiatives meet corporate standards.
• Provide timely updates to shore‑side teams on onboard commercial and entertainment activities, supporting continuous improvement.
• Ensure accurate, clear and professional written and verbal communication, including reports, emails and presentations.

Leadership, Quality & Safety

• Lead onboard teams through clear goals, fair task allocation and a people‑focused leadership approach.
• Promote engagement, continuous development and open feedback, supporting both performance and professional growth.
• Ensure high‑quality service delivery by applying procedures, monitoring standards and addressing performance gaps.
• Keep senior management informed on issues impacting revenue, service quality or guest satisfaction.
• Foster a strong safety culture by enforcing safety standards and ensuring compliance with health, environment and safety systems.

Your Employment

Contract type: fixed‑term, full‑time