Head Housekeeping Supervisor

The Head Housekeeping Supervisor is responsible of leading our team of Housekeeping Supervisors as well as Housekeeping attendants and ensure we provide excellent customer service.

Responsibilities

• Approach encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Coordinate work activities among departments
• Ensure compliance with safety and sanitation policies
• Educate housekeeping staff on cleanliness, tidiness and hygiene standards
• Examine the property to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock
• Motivate team members and resolve any issues that might occur
• Oversee staff performance on a daily basis
• Prepare work assignments in an effective manner
• Perform various cleaning duties in instances of staff shortages
• Assist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements
• Schedule shifts and arrange for replacements in cases of absence
• Train housekeeping attendants on cleaning and maintenance tasks
• Serve as problem solver in instances of guest dissatisfaction, resolve complaints, concerns or issues in a timely and helpful manner

Qualifications & Assets

• At least 4 years’ experience working in a similar position
• Ability to use industrial cleaning equipment and products
• Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure
• Ability to work a variable shift pattern
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals
• Excellent organizational and team management skills