Head of Customer Success

Lead, mentor, and elevate the trading and account management teams Foster a client-focused culture delivering best-in-class service Partner with the VP Sales, Account Director, and Country Manager to develop growth strategies Optimize operational performance and handle commercial negotiations Draft and present strategic recommendations and media plans Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts Oversee end-to-end execution of multi-channel campaigns across Mobile, Desktop, CTV, and DOOH Ensure campaign setup, optimization, and reporting are executed effectively Work with traders to troubleshoot issues and implement advanced audience targeting Establish KPIs, gather client feedback, and use PlanHat to identify trends and measure success Requirements

6+ years of experience in digital advertising, adtech, or media Deep expertise in client services, programmatic trading, and account management Proven ability to write, structure, and present high-quality strategic recommendations, campaign plans, and business reviews tailored to clients’ goals Experience building and scaling high-performing teams Track record of driving revenue growth and improving gross margins Exceptional communication skills Ability to partner with the VP Sales, Account Director, Country Manager, and Product teams Core Competencies

Demonstrates expertise in digital advertising and adtech, with a strong focus on client services, programmatic trading, and account management. Proven ability to lead teams, drive revenue growth, and deliver strategic recommendations tailored to client goals. Highest-signal resume keywords

Digital Advertising Experience Programmatic Trading Expertise Client Services Management Revenue Growth Strategy Team Leadership Hard Skills

Campaign Optimization KPI Establishment Strategic Recommendations Media Planning Advanced Audience Targeting Soft Skills

Exceptional Communication Client-Focused Culture Industry Keywords

Adtech Account Management Commercial Negotiations Multi-Channel Campaigns Client Feedback Tools & Technologies

PlanHat

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