Head of Operations (M / F / d)

Your Tasks

1. Management and control of the operational organization on a daily basis
2. Responsibility for the results (P&L) of the branch
3. Ensuring performance according to customer requirements
4. Ensure compliance with the ESD requirements
5. Identify training needs, and ensure trainings are performed and documented
6. Ensure work instructions are available and up to date
7. Define the internal (department) organization
8. Define tasks and qualification requirements for each function (employee)
9. Continuously promote improvement processes
10. Monitor performance and quality parameters
11. Support quality audits in cooperation with Local and Corporate Quality representatives
12. Plan resources and manage personnel responsibilities
13. Manage technology relocation and insourcing projects
14. Show the degree of capacity utilization and identify optimization potential
15. Implement new projects in cooperation with Program Management
16. Manage and control operational inventory
17. Ensure timely calibration of all relevant test and measuring devices

Your Qualifications

1. Significant experience in Operations (Repair / Logistics)
2. Experience in redesigning and managing service processes to improve efficiency by rethinking the status quo
3. Ability and willingness to energize, motivate, and guide individuals and teams
4. Demonstrates positive emotions, empathy, and enthusiasm
5. Good communication and decision-making skills
6. Proven leadership, team building, and change management skills
7. Fluent in English; knowledge of Italian is appreciated

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