Head of Operations (m/f/d)

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Prestatech is revolutionizing credit decisioning through bank account data scoring and document automation powered by proprietary technology. With offices in Milan and Berlin, our diverse team of 20+ nationalities serves banks, FinTechs, and credit brokers across Europe.

We're seeking a Head of Operations to translate company strategy into actionable operational plans, smooth execution, performance, and operational analysis to ensure efficiency and impact.

You: bring a solid track record in operational leadership roles within FinTech (or tech/scale-ups), possess strong data-driven, analytical, and decision-making skills, with professional proficiency in English and Italian.

• Oversee and manage day-to-day operations across client portfolio (reporting, support, change requests and account management)
• Oversee and manage POCs, new client launches and integrations
• Oversee and manage certifications, penetration tests and contract renewals processes
• Define, monitor, and continuously improve KPIs, processes, and scalability
• Lead the Operations teams
• Partner with the Founders to define the operational roadmap
• Foster a culture of collaboration, efficiency, and innovation across the company

Requirements:

• 3-5 years of professional experience, track record in Operational leadership roles within FinTech or Banking ideally in startups, scaleups, or consulting
• A hands-on problem solver who enjoys finding efficient ways to improve processes — or better yet, automating them using no-code and low-code tools
• Strong analytical and logical thinking: you can frame challenges clearly when engaging with stakeholders and reimagine existing processes to drive efficiency or solve problems
• A quantitative mindset with solid proficiency in spreadsheets such as Google Sheets or Excel
• A true team player: while you value deep focus time, you also thrive on collaboration and supporting colleagues to achieve shared goals
• Organized, detail-oriented, and curious, always eager to learn and improve
• A hunter mindset: resourceful, persistent, and always able to find a way forward
• Professional proficiency in English and Italian

Benefits:

• Compensation – Competitive package based on experience (open ended contract)
• Impact – Shape the future of a fast-growing fintech, with direct influence on product and operations
• Growth – €1,000 annual training budget
• Hybrid working model (4 days in-office, 1 remote on Friday) in vibrant Isola, Milan
• Culture – Diverse, international team with regular offsites/events

Prestatech actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation.