Head of Operations (m/f/d)

Head of Operations (m/f/d) – Prestatech

Prestatech is revolutionizing credit decisioning through bank account data scoring and document automation powered by proprietary technology. With offices in Milan and Berlin, our diverse team of 20+ nationalities serves banks, FinTechs, and credit brokers across Europe.

Founded in 2021 by successful entrepreneurs who previously built and exited Prestacap, Prestatech has raised €8M to expand its intelligent document processing and transaction analysis solutions across Italy, Germany, UK and USA.

Core Responsibilities

• Oversee and manage day‑to‑day operations across the client portfolio (reporting, support, change requests and account management).
• Oversee POCs, new client launches and integrations.
• Oversee certifications, penetration tests and contract renewal processes.
• Define, monitor and continuously improve KPIs, processes and scalability.
• Lead the Operations teams.
• Partner with the Founders to define the operational roadmap.
• Foster a culture of collaboration, efficiency and innovation across the company.

Requirements

• 3–5 years of professional experience, track record in operational leadership roles within FinTech or banking, ideally in startups, scale‑ups or consulting.
• A hands‑on problem solver who enjoys finding efficient ways to improve processes – or better yet, automating them using no‑code and low‑code tools.
• Strong analytical and logical thinking: ability to frame challenges clearly when engaging with stakeholders and reimagine existing processes to drive efficiency or solve problems.
• Quantitative mindset with solid proficiency in spreadsheets such as Google Sheets or Excel.
• A true team player: while valuing deep focus time, also thriving on collaboration and supporting colleagues to achieve shared goals.
• Organised, detail‑oriented and curious, always eager to learn and improve.
• A hunter mindset: resourceful, persistent and always able to find a way forward.
• Professional proficiency in English and Italian.

Success in this Role Means

After 3 months: established credibility and trust within the team and stakeholders, learned current processes, diagnosed challenges and improvements, and translated company strategy into a clear operational roadmap draft.

After 6 months: drive measurable improvements, scale processes, demonstrate leadership impact and position as a trusted operational leader and close partner to the Founders.

Recruitment Process

• 30‑min video call with HR Manager.
• Technical assessment: cognitive test + case study.
• Executive‑level interview.
• Team‑fit conversations with Product, Engineering and Customer Success.

Benefits

• Competitive compensation package.
• Direct influence on product and operations.
• €1,000 annual training budget.
• Hybrid working model (4 days in‑office, 1 remote on Friday) in vibrant Isola, Milan.
• Diverse, international team with regular off‑sites and events.

Prestatech actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation.

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