Head of People & Operations — Hybrid (Milan)

Our goal is to significantly improve the healthcare sector in a completely new way: a software platform that transforms the daily lives of medical practices and patients.
Our vision is a Software as a Service to help digitalize the healthcare industry. We developed AlfaDocs, the first 100% all-in-one cloud platform for Patient Relationship & Practice Management.
We are looking for an experienced Head of HR & Administration (all genders) to lead our HR and Administration teams, currently consisting of 5 team members. The ideal candidate is someone who is capable of driving strategic initiatives while maintaining direct oversight of critical operational activities within their departments.
Responsibilities
Human Resources:

• Oversee and develop all HR processes, including recruitment, onboarding, employee development, and performance management across the organization
• Ensure the effective administration of payroll operations for Italy and Germany, setting standards and ensuring accuracy
• Management of employment contracts for Italy and Germany, establishing best practices and ensuring compliance
• Design and drive HR strategies that support and advance business goals and objectives
• Safeguard legal and policy compliance, proactively monitoring adherence to labor laws and internal regulations
• Champion initiatives focused on employee relations, engagement, and well-being, fostering a positive workplace culture
• Manage benefits administration and compensation strategies
• Lead the development and continuous improvement the training and development programs that promote leadership capability and employee growth
  

• Oversee and develop daily office operations (incl. Office Management & Accounting), ensuring a productive and efficient work environment
• Serve as a constructive sparring partner to our Teamlead Administration
  

• Proven experience in a similar position in HR & Administration, preferably within a fast-growing company
• Strong leadership skills with experience managing and developing teams
• Experience in talent acquisition, employee engagement, and performance management
• In-depth knowledge of Italian labor law and GDPR
• Strong organizational and problem-solving abilities
• Ability to thrive in a dynamic, fast-paced environment
• Fluent in English and native-level Italian
  

• Hybrid-setting: you would need to come to our office in Milan (near Milano Certosa) on a weekly basis (3 days per week).
• Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break
• Equipment: laptop, phone, headphones, keyboard, mouse, and a dedicated office monitor.
• Start date: May/June 2026
  

• Welfare bonus on a monthly basis
• Bonus for paid English or German language courses.
• Training courses, books, workshops, and team-building activities for personal and professional growth.
• Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
• Team Building Budget
• Team Development Budget
• Regular company reunions (yearly meetups, Christmas dinner)
• Snacks and fruit are always available in the office, along with good beer at the end of the week.