Head Waiter - Palazzo Cordusio Gran Melià Hotel

Area: Food & Beverage

Location: Milano, IT

Benefits

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission

Responsible for coordinating and delivering high-level, courteous service within the restaurant. Ensures that service standards are consistently met, guiding the team to present food and beverages accurately and professionally. Aims to exceed guest expectations, ensuring satisfaction, loyalty, and recognition of the hotel's service excellence.

Responsibilities

• Supervise and support the team in accordance with supervisor directives and hotel standards.
• Oversee the readiness and proper use of all service equipment and supplies.
• Maintain a polished, professional, and approachable demeanor at all times.
• Ensure accurate and timely service, strictly following SOPs.
• Check orders for accuracy and presentation before delivery.
• Respond to guest feedback effectively and elevate complex issues when necessary.
• Uphold hotel policies regarding punctuality, appearance, and conduct.
• Lead by example during service and actively participate in briefings and training sessions.

Customer Experience & Safety

• Foster personalized interactions, anticipating and responding to guest needs.
• Manage guest complaints promptly, involving supervisors when needed.
• Actively promote the hotel’s offerings, experiences, and signature events.
• Ensure adherence to all health, safety, and hygiene protocols by the service team.

Requirements

• Education: Secondary education or higher. Hospitality training preferred.
• Languages: Local language and fluent English; knowledge of a third language is an asset.
• Skills: Leadership, teamwork, attention to detail, organizational ability, guest focus.
• Experience: Minimum 2 years as a waiter; 1 year in head waiter role preferred.

Contract

Fixed-term initial contract.

Equal Opportunity

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.