Help Desk & Application Support – Space Operations (ESA)

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Job Reference:

437935417

Job Views:

1

Posted:

20.05.2025

Expiry Date:

04.07.2025

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Job Description:

WHO WE ARE

Etinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets . We manage the full lifecycle of specialist and executive-level hires .

At Etinars, we genuinely care about who you are and what you need .

We emphasize robust, enduring connections built on trust and transparency .

Our approach ensures a swift journey towards your next career step .

WHAT WE ARE LOOKING FOR

Help Desk & Application Support – Space Operations (ESA)

Location: Rome (Hybrid work mode)

We seek a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users .

You will be part of a dynamic, international team operating in a high-security, high-impact space environment , supporting Earth observation , satellite launches , and future space programs .

YOUR TASKS

• Provide first-line technical support via phone, email, or ticketing system
• Log, categorize, and prioritize tickets
• Troubleshoot and resolve complex incidents and application issues
• Escalate to 2nd/3rd level support following SLAs
• Handle application access , configurations , and routine updates
• Conduct application monitoring and alarm analysis
• Maintain and improve operational documentation and procedures
• Participate in testing , patching , and deployments
• Deliver clear and professional communication to ESA end users
• Work closely with internal teams and external vendors to resolve issues
• Apply ITIL best practices in incident, request , and change management
• Contribute to user training , documentation , and knowledge sharing

YOUR SKILLS AND EXPERIENCE

Technical Skills:

• Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
• Familiarity with the ITIL framework
• Comfortable with Microsoft Office , Outlook , and basic systems admin
• Understanding of XML , SFTP , and Eclipse is a plus
• Excellent troubleshooting skills, especially under pressure
• Technical certifications are a strong asset

Knowledge and Experience:

• 1–2 years of experience in help desk or application support roles

Personal Skills:

• Fluent English (written and spoken – B2 minimum )
• Strong customer service , communication , and stress management skills
• Problem-solving mindset and practical attitude
• Capacity to multitask , prioritize , and work under pressure
• Ability to adapt and learn quickly in a structured environment

EXTRA INFORMATION

• Work location: Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote)
• Work hours: Monday–Friday, shift-based coverage from 08:00 to 18:00
• Contract type: Permanent

Support a critical ESA application with 7 functional modules , contributing to mission planning , non-conformance tracking , and satellite launch operations .

Join a collaborative, multicultural, and international team and be part of the European space ecosystem .

Please note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria:

• Non-EU Citizens already based in EU with a valid work permit
• Once we receive your CV, we will evaluate it carefully. If there is a match, we will contact you. If not, we will keep your CV for future opportunities.
• We support Diversity and Inclusion. If you identify as part of it and meet the minimum criteria, you will be given the opportunity to demonstrate your abilities at an interview.