High-End Client Experience & Engagement Project Manager

High-End Client Experience & Engagement Project Manager

Specialista Senior / Project Manager

High-End Client Experience & Engagement Project Manager
* NEW
Published on 07.28.2025
Bulgari
Retail
Reference: BULG09023
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* Place of employment :
Rome, Italy
* Contract type :
Permanent Job
* Required experience :
Minimum 5 years
* Work mode :
Full Time
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Position

Job Responsibilities

Within the Global High Jewelry & High-End Watches (High-End) team, based in Rome, we are searching for a High-End Client Experience & Engagement Project Manager.

Reporting to the High-End Client Development Director, this role aims to coordinate the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients). The goal is to ensure excellence in planning unique Client Journeys and relationship-building activities.

Key Accountabilities:

• Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data).
• Contribute to the design, planning, and coordination of exclusive high-end client experiences.
• Identify and leverage client development opportunities to delight clients, ensuring client activations at key moments and locations.
• Collaborate on the development of gifting programs for high-value clients.
• Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations.
• Collaborate with internal stakeholders (CRM, Marketing, Heritage, Product Business Units, etc.) to ensure our clienteling is elevated and consistent across touchpoints.
• Monitor competitors' activities related to client experiences and provide insights to enhance strategies.
• Coordinate budget and contracts management.

Profile

Qualifications / Professional Capabilities:

• University degree in Business Management or a related field.
• 6-7 years working experience in a luxury environment.
• Planning and Project Management capability; related certification will be considered a plus.
• Good relational and communication skills.
• Fluency in Italian and English; other languages are a plus.

Personal Competencies:

• Client-centric mindset with a collaborative and solution-oriented attitude.
• Cultural sensitivity.
• Business awareness.
• Planning and organization.
• Attention to detail.
• Adaptability and eagerness to learn.