Hospitality Operations Specialist - Rome

The Role

Hospitality Operations Specialist

Please note that visa sponsorship or relocation support is not offered for this role.

In this role, you will:

• Provide world‑class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.

• Act as the go‑to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.

• Conduct thorough housekeeping quality audits to maintain our high cleanliness standards and effectively manage supplier partnerships.

• Perform property inspections to plan and execute maintenance works, ensuring the product maintains its high‑quality standards.

• Challenge conventional practices, encouraging best practices and identifying opportunities for operational enhancements.

• Establish, improve, and implement Bob’s standard operating procedures.

• Manage Health & Safety compliance within your assigned property.

Our 5-star candidate has:

• Preferably, 1+ years of experience in the hospitality industry, specifically in apart‑hotel or operations roles.

• Passionate, customer service‑driven attitude for delivering world‑class guest experiences.

• Strong problem‑solving skills, with the ability to anticipate and address potential operational issues proactively.

• Excellent communication and time management skills.

• Attention to detail.

• Fluency in English and Italian.

• Based in Rome.

We offer:

• The opportunity to reinvent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.

• Employee share option plan.

• Unlimited holidays.

• Free nights and generous discounts at Bob W locations.

• Oliva mental well‑being platform access.

• Sports compensation.

• Development and growth opportunities, along with an L & D budget.

• Regular team events.

• Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.

Job Level: IC1

Annual gross salary range: €26,000 - €28,000

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.