hotel day ambassador (internship)

Description

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizen M ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Application Deadline: 24 April 2026

Department: Hotels

Employment Type: Internship

Location: Italy, Rome

Reporting To: hotel manager

Compensation: €800 / month

Responsibilities

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check‑in kiosks (we have no reception desk);
• Preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS);
• Preparing citizenM meeting rooms where applicable.

Qualifications

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in you. You create positive change.
• Fluent in English. Other language abilities are welcome too!

Benefits

• Flexible schedules
• Performance rewards
• Access to citizenM learning and development programs
• Full immersion (training) program for new starters
• Nights at any of our hotels around the world (business permitting)
• Wellbeing program (EAP)
• citizenM uniform and comfy shoes by On Running

Typical Shifts

Typical shift: our hotel operates 24/7 with a rotating flexible schedule. The typical day ambassador shifts are 7:00 am to 3:30 pm and 3:00 pm to 11:30 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans. Full time position is 40 hours per week.