Hotel Director

Report line: Area Director of Operations

Our client is a five‑star luxury lifestyle hospitality group headquartered in Rome, Italy. They are seeking an experienced and commercially driven Hotel Director to oversee hotel operations (50+ room keys + multiple F&B outlets) and be based full‑time in Cortina. The role is responsible for driving operational excellence, supporting financial performance, and delivering exceptional guest experiences in line with luxury hospitality standards.

Requirements

• Minimum 8 years of experience in luxury hospitality operations, with at least 3 years in a senior operational leadership director role
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Proven background in internationally recognised luxury 5* hotels, lifestyle resorts, or boutique hospitality brands
• Available to be based fully in Cortina all year round (not seasonal property)
• Strong expertise across Rooms Division, Food & Beverage, guest experience, and overall hotel operations
• Demonstrated ability to oversee multi‑department operations while maintaining exceptional service standards
• Strong commercial and financial acumen, including budgeting, forecasting, payroll, cost control, and revenue optimisation
• Experience leading, mentoring, and developing high‑performing multicultural teams
• Ability to implement operational strategies that improve efficiency, guest satisfaction, and profitability
• Excellent leadership, communication, and stakeholder management skills
• Strong understanding of luxury lifestyle hospitality trends and guest expectations
• Pre‑opening, repositioning, or renovation experience would be considered an advantage
• Fluency in English and Italian; Spanish language skills are an advantage

Key Responsibilities

• Oversee the overall operational performance of the property, ensuring seamless coordination across all departments
• Drive operational excellence and maintain exceptional guest experience standards aligned with luxury hospitality expectations
• Lead and support department heads in achieving operational, financial, and service quality objectives
• Monitor and optimise financial performance, including budgeting, forecasting, labour management, and cost control
• Ensure consistent implementation of company standards, policies, and operational procedures
• Collaborate closely with commercial teams to maximise revenue opportunities and overall business performance
• Develop and execute operational strategies to improve efficiency, guest satisfaction, and profitability
• Maintain strong relationships with guests, stakeholders, owners, and external partners
• Support talent development, employee engagement, and succession planning initiatives
• Ensure compliance with health, safety, security, and local regulatory requirements
• Identify opportunities for operational improvements, innovation, and long‑term business growth
• Act as a key operational representative of the property and uphold the company's service culture and brand positioning