Hotel Front desk manager

About Us:

We are a renowned hospitality group managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has earned a strong reputation for service excellence and guest satisfaction.

We are now preparing to open our second property and are committed to providing exceptional experiences to guests in both properties. To help us maintain our high standards and manage reception operations, we are seeking an experienced, dynamic, and dedicated Front Desk Manager to oversee all operational, organizational, and strategic aspects of the reception team.

Role Objective:

The Front Desk Manager is responsible for supervising the daily operations of the reception, ensuring exceptional service standards, smooth guest check-in/check-out processes, and seamless communication with other hotel departments. This role involves constant monitoring of guest satisfaction, managing the reception team, and ensuring that the hotel’s operational protocols are followed correctly. Reporting directly to the General Manager, the Front Desk Manager will implement strategies to guarantee the best possible guest experience, focusing on both local and international clientele.

Key Responsibilities:

• Supervise front desk activities, including check-in, check-out, and booking management.
• Manage and coordinate the reception team (receptionists, concierges) to ensure efficient service.
• Ensure compliance with operational protocols and maintain high-quality service standards.
• Monitor guest satisfaction and handle feedback and complaints professionally.
• Collaborate with the marketing department to promote hotel services to the public.
• Maintain effective communication with other hotel departments to improve guest experiences and optimize operations.
• Manage guest billing and payment procedures, ensuring the accuracy of financial transactions.
• Train, motivate, and lead the team to maintain service excellence.
• Oversee room availability and coordinate guest requests, ensuring smooth daily operations.
• Prepare and analyze periodic reports on performance, in collaboration with the General Manager (guest feedback, occupancy rates, sales, etc.).

Required Skills:

• Excellent organizational and coordination skills.
• Strong customer service orientation and commercial attitude.
• Attention to detail and high professional standards.
• Exceptional interpersonal communication and leadership skills.
• Team management and conflict resolution abilities.
• Solid knowledge of front desk operations and hotel protocols.

Languages:

• Fluent in English (spoken and written).
• French and/or German (spoken and written).
• Additional languages will be considered a plus.

Education and Experience:

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• At least 3 years of experience in similar roles, preferably in luxury or boutique hotels.
• Previous experience in front desk management roles is required.

Soft Skills:

• Empathy, active listening, and leadership qualities.
• Elegance, personal grooming, and professional demeanor.
• Proactive attitude, problem-solving skills, and flexibility.
• Availability to work shifts, weekends, and holidays.

Why Join Us?

Become part of a dynamic and growing hospitality group in the heart of Florence.

You will have the opportunity to actively contribute to the operational and strategic development of our hotels.

You’ll work in a collaborative environment focused on quality and service excellence.

We offer a competitive compensation package and real opportunities for professional growth.

If you are passionate about hospitality and eager to make a difference in a refined, stimulating, and constantly evolving environment, we would love to meet you! Apply today and become an integral part of our team’s success.Suggerimenti: riepiloga le caratteristiche del ruolo, cosa serve per riuscire nella posizione e spiega come si inserisce nel quadro complessivo dell’azienda.